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You definitely have to hunt on the Samsung website, the link just takes you to their "find resources"... I am hunting now, as we have the same problem, and what I thought was 2 white tabs in the back on top of the glass that may flip up, I broke one off. That and the whole thing lifts and you have to unscrew the what panel that connects to the back of the fridge. In other words, cleaning the glass for this type of issue is going to be a major pain.
Sorry, there was a problem. Please try again later.Thanks so much for asking, Kena! First I have this link (https://bit.ly/3jS6EbL) to our guide on the best cleaning practices for your refrigerator. I also have this link (https://bit.ly/3hfFSbM) to our guide on how to remove the shelves and bins in your refrigerator. ^Jecca
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