A:AnswerI had a little problem getting this as well. that screw is in a plastic piece that is just connected to the other part of the shelf so if you just hit with the heal of the hand in an upward motion right by that screw it should pop right up
A:AnswerMine shoots water at a back angle, too. My previous dispenser shot it straight down. Needless to say, there have been several messes with this one.
A:AnswerThanks for your interest. Samsung recommends leaving at least 3/8" clearance on the top and each side of the RF28HFEDBSR, and 1" behind it for air circulation. If either side is opening into a wall, additional space is needed to allow the handle to clear (approximately 3-3/4" for the door to open 90 degrees). This would make the minimum size of the enclosure 36-1/2" wide by 71" high by 30" deep if you want the refrigerator to be recessed into the cutout as far as the front edge of the case. The 71" height is based on providing space above the 70" door hinges to allow for leveling, but may not be necessary depending on your flooring. If the cabinets above the fridge are 24" deep or less, then the minimum height would be 69-1/4".
- Ms. Samsung
A:AnswerI agree with you on this issue, I found that the crushed ice is barely crushed as well. The LG I used to own did a better job, but all of the refrigerators seem to have been redesigned and who knows how they crush ice now. As much as these refrigerators cost there should be an additional setting for it to make snow cones.
A:AnswerThere are a number of products available that are specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring.
Thanks for your question!
Ms. Samsung
A:AnswerDetailed instructions for connecting your new RF28HFEDBSR French Door Refrigerator to your home's water supply can be found in the User Manual that comes with the refrigerator, or it can be downloaded as a pdf file from Samsung's website. Samsung recommends using a new water line installation kit that contains copper tubing and a ¼” compression nut, though plastic tubing is also acceptable. I've attached an illustration from page 16 of the User Manual showing the basic parts that are needed. It's also recommended to have the line installed by a qualified technician to ensure it is installed securely and will function properly.
Thank you for choosing Samsung!
Ms. Samsung
A:AnswerMy suggestion would be to return the refrigerator ASAP... you are just beginning to have troubles that Samsung can’t fully fix. When the warranty expires you’re on you own for hundreds of dollars for repairs. My ice maker has been “repaired “ with their latest fix every 4 - 5 months for 5 years..... all covered by the wonderful Geek Squad extended warranty that will soon expire. Don’t wait, get rid of the Samsung refrigerator!!!
A:AnswerI told had the ice build up problem. In my case iits little ice build up on the door. Seems like faulty installation. Called for geek squad support and they fixed it by replacing the the filler ( rubber like filler that hangs on to the door)