Questions & Answers

Q: QuestionTrying to clean the glass of a shelf that something spilled on and got through the cracks but the glass will not come how. How can I clean this ?

Asked 3 years ago by Dora.

• A:Answer Hi Dora. Glad you asked about the shelf on how you can clean this. To help you with the cleaning of the shelf, please check this link. Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS00063107/ Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan both doors be removed and handles? We’re concerned it will not fit through our doorway for delivery….. thanks!

Asked 3 years ago by Aleck.

• A:Answer Hi Aleck, Thank you for asking about the removal of the door of the Samsung refrigerator. Yes, if the refrigerator cannot pass through the entrance to your home due to its size, you can remove it. You can check the steps on the user manual on pages 20-26 to remove the door, and on pages 27 to 31, it shows the steps to reattach the door. Here's the user manual link: https://downloadcenter.samsung.com/content/UM/202008/20200809064232828/DA68-04012E-00_FDR_RF6000T_ND__F-Hub__EN-MES-CFR__USA.pdf. If you have inquiries and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can use this reference number: 1144827748. Thank you for choosing Samsung! ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the weight limit of the bottom-most shelf and the middle one? Can the middle shelf be separated in half and kept at a different height? If so, what would be the weight limit of this half shelf?

Asked 3 years ago by Raj.

Q: QuestionDoes this refrigerator have warranty?

Asked 3 years ago by Fab92.

• A:Answer Yes 1 year

  Answered 1 year ago by Jayvjsd

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes it have wheels on the bottom to pull it out to clean

Asked 3 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Family Hub™ - Stainless steel. The refrigerator is equipped with leveling legs instead of wheels. I have shared the user manual link below. Please access the link and turn to page 19. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144390121 Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I reset my apps on my refrigerator

Asked 3 years ago by Anonymous.

• A:Answer Yes you can

  Answered 3 years ago by CedycVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy wife just got one. Have two grandkids touching everything. Is there a way to block the images to keep them away from the refrigerator?

Asked 3 years ago by Tony.

• A:Answer Yes. Just go into settings and turn off the screen and turn back on when you need it.

  Answered 3 years ago by QLEDTV

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an older home and a narrower front door can you tell my if it’s possible for all the doors to come off to fit into a front door way?

Asked 3 years ago by ChyLaBelle.

• A:Answer Yes the doors can come off

  Answered 3 years ago by Samsung

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan this fridge be connected to the water hose line for ice making, if the facet is 20 feet away?

Asked 4 years ago by Anonymous.

• A:Answer Need to buy separate

  Answered 3 years ago by Lakish

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this fridge gives you water on any way?

Asked 4 years ago by Lola.

• A:Answer Thanks so much for asking, Lola! While this model does offer an automatic ice maker in the freezer section, it does not have a water dispenser. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen you get this fridge delivered do they take off the doors on it to get through the door

Asked 4 years ago by Mike.

• A:Answer Yes my delivery guys took my front door off..

  Answered 3 years ago by CedycVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this refrigerator delivered in a box or wrapped to prevent it from scratching?

Asked 4 years ago by Ash.

• A:Answer Yeah the refrigerator is delivered in a box unless you buy the open box from the store which you will have to have delivered on your own I bought an open box refrigerator it had a small little scratch at the bottom I still brought it saved me $2,000 was worth to buy

  Answered 3 years ago by Samsung

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this Model come in Black stainless ?

Asked 4 years ago by Dan.

• A:Answer Yes but currently they have a long backorder.

  Answered 4 years ago by MicrowaveVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this has (model number RF28T5F01SR) child lock .

Asked 4 years ago by rajnsh.

• A:Answer Yes on the touch screen

  Answered 4 years ago by JDH1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the refrigerator be used as a kitchen night light?

Asked 5 years ago by Anonymous.

• A:Answer You can leave the PC screen on if you like, however it has a motion detector setting if you like, so when you walk by it will light up.

  Answered 5 years ago by COCO

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the doors and bottom freezer drawer removed for delievery? If so what's the measurements in dept without those items?

Asked 5 years ago by MC313.

• A:Answer Hi MC313. Thank you for reaching out regarding your Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Family Hub™ if the door and drawer can be removed during delivery and measurement. Regarding your yes this can be removed also for the measurement. I have included the user manual for further assistance. Please go to page 18 https://downloadcenter.samsung.com/content/UM/202008/20200809064232828/DA68-04012E-00_FDR_RF6000T_ND__F-Hub__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144214055 ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions. Is it counter-depth?

Asked 5 years ago by Libby.

• A:Answer This family hub refrigerator is full depth and the dimensions are 35 3/4" W x 70" H x 35 3/8" D. We thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought this refrigerator and it’s to tall can it be adjusted

Asked 5 years ago by Anonymous.

• A:Answer The height of the refrigerator is 70" H. You cannot adjust the height. Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat does the screen do?

Asked 5 years ago by Dervis.

• A:Answer It has way too many features to list here. Think about it as a giant tablet. It has a full internet browser where you can access Instagram, Facebook and rest of social media junk. I will recommend looking at YouTube videos for “Samsung Family Hub fridge” for visual reviews.

  Answered 5 years ago by SamC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)