Questions & Answers

Q: QuestionIs this refrigerator fingerprint resistant?

Asked 3 years ago by Anonymous.

• A:Answer Yes it is. I have had no issues with prints appear so far and it is advertised as such so I’d better not lol.

  Answered 3 years ago by EB22

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Q: QuestionI have Samsung fridge model RF28T5001SR/AA. Are the temperatures shown in the panel actual fridge and freezer temps?

Asked 3 years ago by alm2022.

• A:Answer Great question, alm2022! When you change the temperature in either compartment, the display will show the new temperature for a few seconds, and then switch to the actual current temperature in that compartment until it reaches the new set temperature. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI guess meat would be stored in narrow drawer with eggs, correct?

Asked 3 years ago by glad29.

• A:Answer Thanks so much for asking, glad29! This model has one full width pantry drawer, and two half width fruit/vegetable drawers. Typically most users use the pantry drawer for things like deli meats and cheeses. However, it is also entirely up to personal preference how you would like to use the drawers in your refrigerator. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the stainless steel finish fingerprint resistent? Does this frig come as part of a larger package including a stove and dishwasher?

Asked 3 years ago by Jojo.

• A:Answer It is fingerprint resistant and I am very happy with how easy it is to clean up. I am not sure if it comes with a bigger package.

  Answered 3 years ago by Robin09Verified Purchase

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Q: Questionhow do you turn on the units presently ref 60 freezer 45 degrees

Asked 3 years ago by Anonymous.

• A:Answer I'm happy to help with this! First, here is a link (https://bit.ly/3lGUkLe) to the user manual for this model. Pages 38 and 39 have instructions on how to set the temperature on this model. We generally recommend allowing 24 hours for the refrigerator to fully cool. However, if it is still not cooling properly after that time, then I recommend following the steps in this link: https://bit.ly/3la4bcg. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the height ,width and depth of refrigerator?

Asked 3 years ago by AJ19.

• A:Answer Hi there, AJ19! According to our specifications, the full dimensions of this model are: 35 3/4" W x 70" H x 35 3/8" D. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the height and width

Asked 4 years ago by Mack.

• A:Answer Hi Mack! I have the full dimensions of this model listed as: 35 3/4" W x 70" H x 35 3/8" D. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this the fingerprint free version?

Asked 4 years ago by Cezamne.

• A:Answer Hi Cezamne! According to our specifications this model does not have a fingerprint resistant coating. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this fridge come with a water filter or does it have to be purchase separately?

Asked 4 years ago by DDDW.

• A:Answer I'm so glad you asked, DDDW! This refrigerator does come with one water filter, model HAF-QIN. This filter will need to be replaced about every 6 months depending on usage. I also have this link (https://bit.ly/2XqHRme) that has detailed information on how to change the filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questiondoes that have an ice maker?

Asked 4 years ago by Tom.

• A:Answer Thanks so much for asking, Tom! Yes, this model is listed as having an automatic ice maker in the freezer section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIt appears the shelves are split in the middle, does this mean you can move only one half of the shelve up and down? And not have to move the entire shelve? That’s what I’m looking for.

Asked 4 years ago by Noel.

• A:Answer You are correct, Noel! The top two shelves in the refrigerator section are split into sections, allowing you to create four half width shelves, or two whole width shelves. The bottom shelf that sits above the crisper drawers is one full shelf. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHas Samsung solved the icing up problem we are experiencing on model number RF263AEWP, RF263 series? Our current Samsung French Door was manufactured in May of 2010 & is 26 cu ft. We are in the market for a new one but hesitant to buy Samsung again.

Asked 4 years ago by Littlebitz.

• A:Answer No

  Answered 3 years ago by WhymeVerified Purchase

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Q: QuestionUnwrapping my new fridge last night and have a bunch of sticky residue left on it from the bubble foam used in packaging. Is there an easy way to removed this stuff that won't harm the outside of the refrigerator?

Asked 4 years ago by NightWolf.

• A:Answer I'm happy to help with this, NightWolf! I have this link (https://bit.ly/3jS6EbL) to our guide on the best ways to clean your refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill magnets stick to this fridge?

Asked 4 years ago by AmyP.

• A:Answer Thanks so much for asking, AmyP! I have this link (https://bit.ly/2Y7vRH1) to our guide on how to check if a refrigerator is magnetic. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat Color is the sides on the stainless steal style ? Grey or black? Thank you

Asked 4 years ago by Julie.

• A:Answer Thanks so much for asking, Julie! The sides of this refrigerator match the front. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionRead that when refrigerator is plugged in the cord should face down. I live in an older rental unit. The three prong outlet is the old style so the cord faces up. Also do no understand the wheel issue, flat screwdriver to lower the wheels…?

Asked 4 years ago by Elle.

• A:Answer As far as the cord facing down, I would just imagine that since it is a flat cord, if you turn it upside down it will bend at the top and the rest of the cord will turn down. Might jist be so that the cord doesn’t fray. I would try to use some tape and place it strategically so that the “bend” is gradual.

  Answered 3 years ago by Ruben

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Q: QuestionI have this Model:RF28T5001SR/AA and I can't tell if I can separate the shelves. I would like to have one shelf split into two heights. It looks like I should be able to, but it also looks like the two shelves are connected via some type of screw. Help!

Asked 4 years ago by hawaiihome.

• A:Answer Thanks so much for asking, hawaiihome! This model is listed as having 5 shelves in the refrigerator compartment. There are four shelves that are half the width of the refrigerator, and one shelf that sits on the vegetable and crisper drawers that is the full width of the refrigerator. This link (https://bit.ly/3hfFSbM) can walk you through how to remove these shelves. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhich water filter replacement do I need to buy?

Asked 4 years ago by Nanc.

This question was asked about the related product: Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - White

• A:Answer Hi there, Nancy! I checked our parts website (https://bit.ly/3bVaMTL) to confirm. This refrigerator will require water filter model HAF-QIN. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this fridge be place in a heated garage? I keep it warm during the winter months but really need to know if it can handle the warm summer months

Asked 4 years ago by derekp.

• A:Answer I'm so glad you asked, derekp! According to page 19 of the user manual (https://bit.ly/3lGUkLe) this model can be installed in a location with a temperature range between 50 °F (10 °C) and 109 °F (43 °C). ^Jecca

  Answered 4 years ago by Samsung

  
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