Questions & Answers

Q: QuestionDoes this refrigerator comes with the water line or is that something you have to buy

Asked 5 years ago by Duke.

• A:Answer Duke, the water line kit is sold separately. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionI am having a problem with sheets of ice forming under my freezer drawer. It has to be cleaned out from under the door several times a month. I completely cleaned out the freezer drawer to make sure there was room for air flow and still a sheet of ice.

Asked 5 years ago by Pam.

• A:Answer Hi Pam! I'd like to provide this link (https://bit.ly/38sOrfx) that has some helpful information on what to do about the water and ice forming in your refrigerator. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat water/ice maker hookup kit do I need

Asked 5 years ago by CIN2.

This question was asked about the related product: Samsung - 28 Cu. Ft. 4-Door French Door Refrigerator - Tuscan Stainless Steel

• A:Answer ICE MAKER KITS ALL SAME SIZE IF YOU HAVE AN OLD PLASTIC LINE LIKE DID IT WILL PROBABLY LEAK I WENT WITH 15' STAINLESSM BREADED IF YOU DIDN'T HAVE AN ICEMAKER BEFOR YOU WILL NEED A KIT WITH THE VALVE IN IT IF YOU HAVE THE VALVE JUST THE WATER LINE THEY ARE ALL 1/4 THREAD

  Answered 4 years ago by FRANK

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Q: QuestionHow do you turn off the indicator light after replacing the filter?

Asked 5 years ago by Dina.

• A:Answer Hi Dina, Thank you for reaching out and we hope you are in good health. We are happy that you were able to replace your water filter and now are back on track to drinking clean, filtered water. You need to press and hold the Filter Reset button on the main panel for 3 seconds to reset the life cycle detector. Then the Filter Reset indicator will turn off. I have included the user manual link below. Please click on the link and turn to pages 36 and 69 for visual guidance. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144287619 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan the doors and drawers be removed in order the make it smaller to pass over a small door frame during installation?

Asked 5 years ago by boris.

• A:Answer Hi there, I can answer this question. The units doors are removable by the installer to get the unit into position in your home. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: Questionany idea how to dissamble the door bins (On the left door) for cleaning. They come out easily, but it seems they should disassemble further

Asked 5 years ago by Robin.

• A:Answer Hi Robin. Thank you for reaching out regarding your Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer on how you can dissamble the door bins. Regarding your concern heare the details. • To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove. • To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. •Hold the rear of the door bin with both hands, and then press down so that it fits snugly. I suggest you check this link to your user manual for further assistance. Please go to page 64. https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144355101 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the water filter for this model RF28R7201SR.

Asked 5 years ago by LCS.

• A:Answer Samsung RF28R7201SR/AA You can shop around for compatible filters quite a bit cheaper.

  Answered 5 years ago by DokSkoal54Verified Purchase

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Q: QuestionIs the adjustable shelf on the right hand side of the fridge removable? Just purchased this. Model RF22R7351SR

Asked 5 years ago by Nanaone2011.

• A:Answer Hello Nanaone2011, Thank you for reaching out and letting us know your inquiry if the adjustable shelf on the right fridge of this Samsung refrigerator is removable. We understand that this information may be essential for you. We're here to help. As per checking, yes, the adjustable shelf is removable. For reference, attached is a link to the user manual containing additional information about the product. See page 16 to know how to remove the fridge shelf the right way. https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144281704 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the depth front to back

Asked 5 years ago by jim.

• A:Answer Hi jim Thank you for reaching out regarding your Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer; what is the depth front to back. Regarding your concern, here are the dimensions. Product Dimensions with Hinges, Handles, and Door 35 3/4" W x 70" H x 36 1/2" D Product Dimensions without Hinges and Door 35 3/4" W x 68 7/8" H x 29 3/8" D Product Dimensions with Door without Handles 35 3/4" W x 70" H x 34" D Shipping Dimensions 38 1/4" W x 75 3/4" H x 36 1/4" D Net Depth with Door Handle 36 1/2" Net Height with Hinge 70" Net Height without Hinge 68 7/8" Net Depth w/o Door Handle 34" Depth without Door (in) 29 3/8" Width 35 3/4 I suggest you check this link to assist you further. https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-stainless-steel-rf28r7201sr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144355483 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this refrigerator include an egg tray or butter dish?

Asked 5 years ago by DznyFan.

• A:Answer No it doesn’t

  Answered 5 years ago by TEjjVerified Purchase

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Q: QuestionCan the doors be removed to bring the refrigerator into the house?

Asked 5 years ago by Dan.

• A:Answer Hi there, Yes, You can remove the doors for installation. Please locate page 22 in the user manual for instructions. See user manual below: https://downloadcenter.samsung.com/content/UM/202005/20200511115114838/FDR_AW3_FL_DA68-03833A-03_EN_MES_CFR.pdf Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionIs there a reset button on the ice maker? Mine shows locked and it's not allowing me to push any buttons and the ice maker is not working. I can't get ice or water. I'm so tired of having issues with this ice maker!!

Asked 5 years ago by Debs.

• A:Answer Where is the reset button located on the ice maker?

  Answered 1 year ago by Anonymous

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Q: QuestionFridge Installed by Best Buy, However I need help on how to use the inside shelves to function as designed. One shelf is supposed to flip up for more room when tall items are placed below it, it has some shipping lock that needs to be removed. How?

Asked 5 years ago by Dennis.

• A:Answer Shipping lock, can you post any pictures, make sure you remove ALL the plastic that came with the refrigerator.

  Answered 5 years ago by TitanG545

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Q: QuestionSamsung refrigerator rf28r7201sr what type of water filter it use ?

Asked 5 years ago by Eric.

• A:Answer The compatible water filter for this model refrigerator is Water Filter HAF-QIN. You can view this information on our website under product specifications. We thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this come in 33 inches wide?

Asked 5 years ago by Oliver.

• A:Answer I bought this fridge and measured it to be 36" wide.

  Answered 5 years ago by cnisingleVerified Purchase

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Q: QuestionWhat is width of refrigerator

Asked 5 years ago by Anonymous.

• A:Answer The width is 36" wide.

  Answered 5 years ago by cnisingleVerified Purchase

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Q: QuestionCan the handle be easily removed and reinstalled? It won't fit through our front door with the handle on.

Asked 5 years ago by Aelynn.

• A:Answer Great question Aelynn! You can actually remove the doors completely during installation. Page 21 of the user manual (https://bit.ly/3gD9qOk) starts the instructions on how to do this. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionI can't find anywhere the measurements. I am redesigning my kitchen. I need a good fit.

Asked 5 years ago by George53.

• A:Answer Product Height 70 inches Product Width 35 3/4 inches Height To Top Of Refrigerator (Without Hinges) 68 7/8 inches Height To Top Of Door Hinge 70 inches Depth Without Handle 34 inches Depth With Handle 36 1/2

  Answered 5 years ago by MIATitanVerified Purchase

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Q: Questiondo I have to hook up the water/ice part of the fridge, or does it work without it being hooked up?

Asked 5 years ago by bella.

• A:Answer You do not have to hook a water line up for the refrigerator and freezer to function properly, however, without a waterline hooked up, you will not be able to use the ice maker or water dispenser. ^Lo

  Answered 5 years ago by Samsung

  
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