Questions & Answers

Q: QuestionDo I have to hook up the ice maker to water if I don’t want to use it? Or is there a way to turn it off so it won’t try to make ice?

Asked 4 years ago by Noel.

• A:Answer Thanks so much for asking, Noel! If you wish to use the ice maker in this model, a water line connection will be required. However, if you do not have a water line connected, you will need to turn the ice maker off using the control panel. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwater filter for this fridge?

Asked 4 years ago by Anonymous.

• A:Answer Hi there! Thanks for asking. The water filter that is compatible with this refrigerator is model HAF-QIN. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhen the freezer door is open is there a switch or sensor that stops the icemaker from dropping ice. I get ice shooting out from under the freezer

Asked 4 years ago by checkmate.

• A:Answer We just had a service call about this very thing and 2 other issues. You can turn off the ice maker, but you have to do it from inside the refrigerator on the right control panel. To have to think ahead and do that every time you open the freezer would just be silly. We tried to get the service person to admit it was a design flaw, but he insisted it was "normal". Sorry, that is not normal

  Answered 4 years ago by Kyle

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Q: QuestionWe just had our refrigerator installed and it has been very slow to drop ice. Is this normal in the first few days?? If so, how long should I expect to wait for ice to begin to drop regularly?? Thank you!!

Asked 4 years ago by May.

• A:Answer Mine was like that to but it took about 3 days and after it was good to go.

  Answered 4 years ago by UlisesVerified Purchase

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Q: QuestionI just got this installed today. The right door opens and closes easily, but the left door has a lot of resistance to closing. I feel like I'm going to break it. Is that normal?

Asked 4 years ago by BB.

• A:Answer It’s normal mine does the same thing

  Answered 4 years ago by NenaVerified Purchase

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Q: QuestionDoes it have a shabbos mode?

Asked 4 years ago by joseph.

• A:Answer I'm happy to help with this, joseph! This model has a Sabbath mode that causes the buttons, the display, and the internal lights to not function. However, the refrigerator and freezer will continue to cool in Sabbath mode. You can read more about this feature on page 44 of the user manual (https://bit.ly/3o6r9ly). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionQuestion regarding the 2 humidity controlled drawers. Do they slide on a roller device or do they hang and slide from frame? Unable to view this model in person. Please advise. Thank you.

Asked 4 years ago by Nnaaeennaaee.

• A:Answer They slide on a frame, but they seem to glide. Very smooth open close I really like this part of refrig for my veggies so it's used often in my house.

  Answered 4 years ago by Pleased

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Q: QuestionDoes the recycle / haul away service include disconnecting the old appliances?

Asked 4 years ago by Apopc.

• A:Answer Yes

  Answered 4 years ago by HappycustomerVerified Purchase

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Q: Questiondoes this refrigerator have ice maker

Asked 4 years ago by shelly.

• A:Answer It sure does, shelly! This model has an automatic ice maker that can be manually turned off using the control panel. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDo the doors have to be closed in a certain order in order to ensure a proper seal such as left then right or can either be shut first?

Asked 4 years ago by Doors.

• A:Answer Excellent question! The french doors have a flap that automatically slides between them to seal the doors shut. This means you can open either door by itself, or both in either order. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questioncan I disable the ice maker?

Asked 4 years ago by Anonymous.

• A:Answer Absolutely! For this model, tap the Ice Maker button until the words "Ice Maker Off" are lit up. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWe want to use this in the garage? What's the functional ambient temperature range of this unit? In Utah, it can get close to 100 degrees in the garage on the hottest days.

Asked 4 years ago by JasonM.

• A:Answer Thanks so much for asking, JasonM! Page 19 of the user manual (https://bit.ly/3bjoEIj) recommends that the refrigerator be installed in a location that has a temperature range between 50 °F (10 °C) and 109 °F (43 °C). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHello, i just got the Samsung fridge yesterday from you guys . I love the fridge just having a very hard time with the ice maker . It’s hooked up and water is on. How do i make this ice and fill the water inside the fridge . Thank you

Asked 5 years ago by Andy.

• A:Answer We're happy to help, Andy! We generally allow 24-48 hours after installation for normal ice production to start. However, there may be other factors, like the ice maker being turned off, that could prevent this. This link (https://bit.ly/318JLqE) can walk you through each step to get your ice maker working properly. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the height, width and depth of this model?

Asked 5 years ago by Charly.

• A:Answer If you look at the description of this model number it will give all specs

  Answered 5 years ago by Happy

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Q: QuestionHow much warranty comes with this unit?

Asked 5 years ago by mary.

This question was asked about the related product: Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Hi there, I can answer that. The warranty is as follows: -One (1) year parts and labor -Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) -Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this have adjustable split shelves

Asked 5 years ago by Anonymous.

• A:Answer Yes. Very easy to move height of shelves.

  Answered 5 years ago by MARKAS

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Q: QuestionThis is marked as Counter Depth in the specs but the depth with handle is over 35", and other websites have this model number marked as a regular depth?

Asked 5 years ago by KellyE.

• A:Answer Hi KEL, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Stainless steel. This refrigerator is considered a standard depth refrigerator. Depth of the refrigerator without the handles is 28 7/8 inches. I have shared a link that would best explain the size option of Samsung refrigerators and also the user manual link below. https://www.samsung.com/us/support/answer/ANS00080613/ https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144383460 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat filter is needed for this specific fridge? Our filter light is on. How to replace it?

Asked 1 year ago by Filter.

This question was asked about the related product: Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Large Capacity - Black Stainless Steel

• A:Answer Hello there, Thank you for asking. Let's get the details you need. The compatible filter for your fridge would be HAF-QIN. Please refer to this link to your user manual for a step-by-step guide on replacing your water filter. Turn to pages 55 to 56, "Replacement." Manual https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionHow long does it take to make the 5lb of ice ? I’ve had mine up for 3/4 days and I feel like it’s making ice so slow

Asked 1 year ago by Anonymous.

• A:Answer Hi there, It takes 3 hours for the ice maker to make 2 ice trays. Please see step 9 on the link below for reference. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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