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Greetings, Thank you for sharing your experience with the autofill water pitcher. This model has a separate water dispenser. I highly suggest checking the Samsung link below for the troubleshooting guide about autofill water pitcher doesn't fill. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If you have inquiries and need further assistance in the future, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144940056. Thank you for choosing Samsung and have a great day! ^Rainly
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