Questions & Answers

Q: QuestionWhat are the inside dimensions of the microwave

Asked 3 months ago by Larry.

• A:Answer Larry, we recommend visiting your nearest retail outlet to see the appliance for yourself and measure the inside dimensions of the microwave. To avoid the hassle of traveling, You can contact the retailer to speak to a salesperson and have them measure it for you. Their details are: Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the oven and microwave be fully used without needing the app on your phone?

Asked 3 months ago by Bruno.

• A:Answer Yes, Bruno, the oven and microwave can be fully used without connecting the machine to the app. The basic functions and most of its features are operational. However, to maximize the oven's potential, we recommend connecting it to the app to enjoy exclusive features available only through the app. Have a great day. ^Camille

  Answered 3 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you provide installation service for wall oven?

Asked 8 months ago by Shubs.

• A:Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of the wall oven installation. Have a great day. -Ernest-

  Answered 8 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the internal dimensions of the bottom oven? My wife needs to put 2, 9 X 13 pan side by side.

Asked 10 months ago by bluejay.

• A:Answer Greetings! We only have the outside dimension available as of writing for this Samsung wall oven; however, the pan size of 9 x 13 will fit the bottom oven even when they are set alongside. The oven has an approximate internal dimension width of 25 3/4 inches. Leo

  Answered 10 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHOW DO I GET THE 38 PAGE MANUAL FOR THE MICROVAVECOMBI OVEN MODEL NQ70CG600DSRAA 30"? HOW DO I USE THE LOWER OVEN TO BROIL AS A REGULAR OVEN?

Asked 1 year ago by GERRY.

• A:Answer Hi Gerry, Thank you for inquiring about the user manual and broiling instructions for the Samsung NQ70CG600DSR microwave combination oven. To download the complete 38-page manual for your **NQ70CG600DSR/AA** model, Please see the link below. manual https://downloadcenter.samsung.com/content/UM/202403/20240308142246983/O_01._NQ70CG600DMT-03_IB_FULL_NQ7000C_AA_EN.pdf For broiling in the lower oven, refer to the "Broil" settings section, which typically begins on page 29 of Samsung's combi oven manuals. In this section, you'll find the steps for setting the oven to "Broil," including recommended rack positions and tips for achieving the desired texture for meats and other foods. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147642959) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the upper microwave oven have self clean feature?

Asked 1 year ago by Dee123.

• A:Answer Please update specification as the spec indicates both upper and lower are self-cleaning.

  Answered 2 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this oven have steam bake? Sous vide? Also does the microwave have steam cleaning?

Asked 1 year ago by Donna.

• A:Answer Yes, Donna, this wall oven model has Steam Bake and Air Sous Vide features. The microwave does not include the Steam Cleaning option. For reference, you can check the link below to see the model's features. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/10252023/2023_NQ70CG600D_V5.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the lower bigger oven do steam bake?

Asked 1 year ago by Donna.

• A:Answer Yes, Donna, the oven section of the wall oven can be used for Steam Bake. You can reference the link below and see "Features" on the first page. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/10252023/2023_NQ70CG600D_V5.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use the microwave as an oven and also use the oven at the same time? In other words, can I bake a cake in the microwave in the oven mode and also cook a pot roast in the bottom oven at the same time? Two different temperatures.

Asked 1 year ago by GG.

• A:Answer Hi there, Yes, you can use the microwave when reheating your food and use the oven for your general cooking and baking needs at the same time. I have shared the manual to learn more about the upper microwave's basic operations on pages 22-27 and page 38 for the lower oven. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240111163714536/O_01._NQ70CG600DMT-02_IB_FULL_NQ7000C_AA_EN.pdf Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have problem installing a junction box on upper right side since there is a HVAC vent. If I install the junction box on upper left side then …does the unit come with a longer power cord to connect to the junction box on the left side? How long cord?

Asked 1 year ago by Nayan.

Q: QuestionCan the two units be separated during installation? My current combination oven setup has two distinct openings.

Asked 1 year ago by JoeyW.

• A:Answer Hi Joey W, No, this Samsung Combination Wall Oven is a single home appliance with a microwave at the top and an oven at the bottom. The wall oven cannot be separated as they are joined together. Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this matte black color on this the same as the fingerprint resistant black stainless steel? Trying to figure out if this matches my fridge

Asked 2 years ago by ams2023.

• A:Answer Hi ams2023, No, they are different. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow many Amps do we need for oven and microwave

Asked 2 years ago by Felix.

• A:Answer I checked the Samsung website and it says 40amp

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the analog clock be changed?

Asked 2 years ago by Anonymous.

• A:Answer Yes. It has multiple clock selections and options for digital as well.

  Answered 1 year ago by RobertBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCurrently I can just hit the +30 sec button and my microwave will start cooking, so one button to press once or twice to get it going. To start the microwave for just 30 seconds how many buttons do you have to press? Is there a quick start button?

Asked 1 year ago by Anna.

• A:Answer Hi Anna, To help you use the microwave oven, please see the "Microwave Oven (Upper Oven)" section on pages 27 - 38 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202403/20240308142246983/O_01._NQ70CG600DMT-03_IB_FULL_NQ7000C_AA_EN.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (3)ReportAnswer this question