Questions & Answers

Q: QuestionDo you provide installation service for wall oven?

Asked 1 year ago by Shubs.

• A:Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of the wall oven installation. Have a great day. -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the internal dimensions of the bottom oven? My wife needs to put 2, 9 X 13 pan side by side.

Asked 1 year ago by bluejay.

• A:Answer Greetings! We only have the outside dimension available as of writing for this Samsung wall oven; however, the pan size of 9 x 13 will fit the bottom oven even when they are set alongside. The oven has an approximate internal dimension width of 25 3/4 inches. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionHOW DO I GET THE 38 PAGE MANUAL FOR THE MICROVAVECOMBI OVEN MODEL NQ70CG600DSRAA 30"? HOW DO I USE THE LOWER OVEN TO BROIL AS A REGULAR OVEN?

Asked 1 year ago by GERRY.

• A:Answer Hi Gerry, Thank you for inquiring about the user manual and broiling instructions for the Samsung NQ70CG600DSR microwave combination oven. To download the complete 38-page manual for your **NQ70CG600DSR/AA** model, Please see the link below. manual https://downloadcenter.samsung.com/content/UM/202403/20240308142246983/O_01._NQ70CG600DMT-03_IB_FULL_NQ7000C_AA_EN.pdf For broiling in the lower oven, refer to the "Broil" settings section, which typically begins on page 29 of Samsung's combi oven manuals. In this section, you'll find the steps for setting the oven to "Broil," including recommended rack positions and tips for achieving the desired texture for meats and other foods. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147642959) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the upper microwave oven have self clean feature?

Asked 1 year ago by Dee123.

• A:Answer Please update specification as the spec indicates both upper and lower are self-cleaning.

  Answered 7 months ago by Anonymous

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Q: QuestionDoes this oven have steam bake? Sous vide? Also does the microwave have steam cleaning?

Asked 1 year ago by Donna.

• A:Answer Yes, Donna, this wall oven model has Steam Bake and Air Sous Vide features. The microwave does not include the Steam Cleaning option. For reference, you can check the link below to see the model's features. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/10252023/2023_NQ70CG600D_V5.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the lower bigger oven do steam bake?

Asked 1 year ago by Donna.

• A:Answer Yes, Donna, the oven section of the wall oven can be used for Steam Bake. You can reference the link below and see "Features" on the first page. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/10252023/2023_NQ70CG600D_V5.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you use the microwave as an oven and also use the oven at the same time? In other words, can I bake a cake in the microwave in the oven mode and also cook a pot roast in the bottom oven at the same time? Two different temperatures.

Asked 2 years ago by GG.

• A:Answer Hi there, Yes, you can use the microwave when reheating your food and use the oven for your general cooking and baking needs at the same time. I have shared the manual to learn more about the upper microwave's basic operations on pages 22-27 and page 38 for the lower oven. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240111163714536/O_01._NQ70CG600DMT-02_IB_FULL_NQ7000C_AA_EN.pdf Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionI have problem installing a junction box on upper right side since there is a HVAC vent. If I install the junction box on upper left side then …does the unit come with a longer power cord to connect to the junction box on the left side? How long cord?

Asked 2 years ago by Nayan.

Q: QuestionCan the two units be separated during installation? My current combination oven setup has two distinct openings.

Asked 2 years ago by JoeyW.

• A:Answer Hi Joey W, No, this Samsung Combination Wall Oven is a single home appliance with a microwave at the top and an oven at the bottom. The wall oven cannot be separated as they are joined together. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this matte black color on this the same as the fingerprint resistant black stainless steel? Trying to figure out if this matches my fridge

Asked 2 years ago by ams2023.

• A:Answer Hi ams2023, No, they are different. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: Questionhow many Amps do we need for oven and microwave

Asked 2 years ago by Felix.

• A:Answer I checked the Samsung website and it says 40amp

  Answered 2 years ago by Anonymous

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Q: QuestionCan the analog clock be changed?

Asked 2 years ago by Anonymous.

• A:Answer Yes. It has multiple clock selections and options for digital as well.

  Answered 2 years ago by RobertBVerified Purchase

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Q: QuestionCurrently I can just hit the +30 sec button and my microwave will start cooking, so one button to press once or twice to get it going. To start the microwave for just 30 seconds how many buttons do you have to press? Is there a quick start button?

Asked 1 year ago by Anna.

• A:Answer Hi Anna, To help you use the microwave oven, please see the "Microwave Oven (Upper Oven)" section on pages 27 - 38 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202403/20240308142246983/O_01._NQ70CG600DMT-03_IB_FULL_NQ7000C_AA_EN.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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