Questions & Answers

Q: QuestionHave you used Samsung customer service? Please share your experience

Asked 4 years ago by nprasath.

• A:Answer Yes i call every day trying to change me the model but they don’t care

  Answered 3 years ago by 27joey

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Q: QuestionCan water spill from a cooker or vessel shutdown the cooktop?

Asked 4 years ago by nprasath.

• A:Answer Yes it does, any type of moisture on the controls can shut it down or turn it up, whatever it wants to do.

  Answered 4 years ago by Anonymous

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Q: QuestionWhich griddle fits the best on this 30 inch model??

Asked 5 years ago by Pathania.

This question was asked about the related product: Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Black Stainless Steel

• A:Answer Hi Jasveen! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on compatible parts and accessories of Samsung appliances. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionwhat sizes are the burners

Asked 5 years ago by Anonymous.

• A:Answer Great question! This link (https://bit.ly/3r6vgiM) has the sizes and power ratings for each burner listed in the product info section. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhy do elements lowers the level/volume on its own? This causes delay when cooking food because it does not stay on high power and automatically lowers

Asked 5 years ago by avatar5.

This question was asked about the related product: Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Black Stainless Steel

• A:Answer To keep the same temperature while you’re cooking

  Answered 4 years ago by RONNIE

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Q: QuestionCan you turn the stove off remotely with the WiFi?

Asked 8 years ago by Pat.

• A:Answer Yes.

  Answered 7 years ago by Jjp54Verified Purchase

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Q: QuestionWhat is the countertop cutout dimensions for this unit?

Asked 6 years ago by QueenT06.

This question was asked about the related product: Samsung - 30" Electric Cooktop with WiFi and Rapid Boil - Black Stainless Steel

• A:Answer This is a 30" unit

  Answered 6 years ago by Bellevuefamily

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Q: Questionwhat is difference between ceramic and glass cooktop?

Asked 8 years ago by Gale.

• A:Answer Hi Gale, We appreciate your question about the difference between ceramic and glass cooktops. There is no difference between a ceramic and glass cooktop. The name is interchanged often. The name is interchanged often because the materials are made of a glass-ceramic blend rather than being all-ceramic or all-glass. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144820061 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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