A:AnswerHi delta,
Thank you for reaching out to know the specification of your refrigerator.
I will provide you with a link that indicates the specification of your refrigerator.
Here's a link: https://image-us.samsung.com/SamsungUS/pim/migration/doc/rf220nctasp-aa_RF220NCT.pdf
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144267026
^Rainly
A:AnswerHi ted,
Thank you for reaching out regarding the dimension of your refrigerator. For the dimensions (WxHxD with hinges, handles, and doors): 29 3/4" x 66 3/4" x 36 1/4", for s (WxHxD without hinges and door): 29 3/4" x 65 3/8" x 30 1/2", and for (WxHxD with hinge and door, no handle): 29 3/4" x 66 3/4" x 37/8".
I will also provide you with a link that indicates the complete specification of your refrigerator.
Hers's the link: https://image-us.samsung.com/SamsungUS/pim/migration/doc/rf220nctasp-aa_RF220NCT.pdf
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144267281
^Rainly
A:AnswerHello gayle,
Thank you for reaching out and letting us know your inquiry about the color of the sides of this Samsung refrigerator. We understand that this information may be essential for you to know. We're here to help.
As per checking, the entire unit of this refrigerator has one color, which is Stainless Platinum.
Attached is a link to our website to know more about the full specifications of the product. Please go to the "See All Specs" section.
https://www.samsung.com/us/home-appliances/refrigerators/french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-platinum-rf220nctasp-aa/#specs
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144305749
-Angelica
A:AnswerHi Anne,
The official capacity of the RF220NCTASR is 21.8 cu ft (14.8 cu ft Refrigerator; 7.0 cu ft Freezer). Some Samsung models do have different warranty terms, but for this model it's one year parts and labor; five years parts and labor on the sealed system which includes the Digital Inverter compressor, evaporator, condenser, drier, and connecting tubing.
Thanks for your interest!
Ms. Samsung
A:AnswerHi Maureen.
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator dimension. Regarding your concern, here are the dimensions of the refrigerator.
Product Dimensions with Hinges, Handles, and Door
29 3/4" W x 66 3/4" H x 36 1/4" D
Product Dimensions without Hinges and Door
29 3/4" W x 65 1/4" H x 30 7/8" D
Product Dimensions with Door with Handles
29 6/8" W x 66 6/8" H x 36 1/4" D
Product Dimensions with Door without Handles
29 3/4" W x 66 3/4" H x 34 3/4" D
Product Dimensions with Doors Open
29 3/4" W x 66 3/4" H x 45 6/8" D
Product Dimensions without Hinges or Handles
29 3/4" W x 65 3/8" H x 33 7/8" D
Product Dimensions without Door without Handles
29 3/4" W x 66 6/8" H x 30 1/2" D
Shipping Dimensions
31 7/8" W x 74 3/4" H x 36 1/4" D
Net Height with Hinge
66 3/4
Net Height without Hinge
65 3/8"
Width
29 3/4
Here is the link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144277688
^Camille
A:AnswerI have the Samsung Model RF220NCTASR french door stainless, 21.6 cu ft refrigerator. Height from floor to top of fridge (without hinges) is 65 3/8 inches.
A:AnswerHi Ron,
Please call 888-BEST BUY or contact your local Best Buy Appliance Associates for local availability of the RF221NCTASR.
Thank you!
Ms. Samsung
A:AnswerHello Kayboogie,
Thank you for bringing this to our attention. We appreciate you taking the time in sharing your feedback about your Samsung refrigerator. I understand your refrigerator is turning on and off and your freezer is not cold at all, while the ice maker is turned off. We do apologize for the inconvenience this has caused you. We are here to help.
Please be advised that turning off the ice maker won't affect the functionality of your refrigerator.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all". It has the step by step instructions on what to do to resolve the issue.
You can also watch the video on this link https://www.youtube.com/watch?v=ogwmuhLH4G4 on what to do if your refrigerator is not cooling.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144278334.
-Noraina
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator does it have an internal water filter. Regarding your concern, The water filter must be installed outside the refrigerator.
It is not provided with your new refrigerator. The filter cartridge and holder kit can be purchased from the retailer where you purchased this
refrigerator.
Here is a link to your user manual for further assistance. Please go to pages 16 to 18
https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144302281
^Camille
A:AnswerHello,
Thank you for reaching out and sharing your feedback with your Samsung refrigerator. I'm sorry to hear that you're getting water on the food shelves and under them and it freezes all the time. We do apologize for the inconvenience this has caused you. I also understand that you want to know what is the best temperature settings for your refrigerator. We are here to help you
As per checking, The USDA states that refrigerated food should be kept below 40°F, and frozen food should be kept below 0°F. Keep your refrigerator and freezer at these temperatures to make sure your food remains fresh. You may set the temperatures higher only if you are not storing food in the refrigerator or freezer. In most models, the ideal temperature setting for the refrigerator is 38°F. For the freezer, the ideal temperature is -2°F.
Please check on this link https://www.samsung.com/us/support/answer/ANS00080450/ to guide you on the issue.
I also recommend checking this link https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf for the user's manual. Just go to pages 26 and 27 for the food storage tips.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144276855.
-Noraina
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel ice maker, not dropping ice. Regarding this concern, a few factors can cause an ice maker not to work; if the ice maker appears not to be making enough ice, low water pressure or a faulty water filter may be the reason. I will be sharing a link to help you.
Ice make is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144225783
^Camille
A:AnswerHi RMB.
Thank you for showing interest in purchasing a Samsung - 21.8 Cu. Ft. French-Door Refrigerator and if the ice maker can be disabled. Regarding your concern, we can switch off the ice maker on this refrigerator. Here are the steps.
1. On the control panel, press the ice-off button.
2. The LED will light up, and the Ice-Maker stops making ice
Here is a link to the user manual for further assistance. Please go to page 19.
https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144281874
^Camille
A:AnswerHello Darren,
Thank you for bringing this to our attention. I understand your water dispenser is not working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and just click on "Water does not dispense at all" to resolve the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144229240.
-Noraina
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator if you can push the refrigerator flush up against the wall, or is some space required. Regarding your concern, you need to allow 2.5" of clearance on the hinge side of the refrigerator when installing next to a wall where the handle may make contact.
Allow 1" minimum clearance at rear for proper air circulation and water/electrical connections. Allow a 3/8" minimum clearance at sides and top for ease of installation.
I suggest you check this link for further assistance.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdf/RF220NCTASR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ctp/us
Reference Ticket Number: 1144656194
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
