“how do I open stuck freezer drawer? New refrigerator delivered and installed yesterday, was working fine . Now we cannot open freezer drawer, seems to be jammed on left side. Called 800 number but no assistance except to send out service in 2+ days”
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set temp higher so that drawer can melt. Condensation or vapor may have settled in and caused this problem.
Sorry, there was a problem. Please try again later.I'm sorry to hear you're having an issue with your new RF323TEDBSR. It's difficult to make suggestions to help without knowing more. For example, if this is the first time you're opening the drawer, is it possible some of the packaging tape is still in place on the left side of the drawer? If you've already opened the drawer to place items inside, is it possible some of those items are blocking the door from opening? If the issue is indeed with the freezer or drawer itself, then I would suggest having the service technician assess it for you to avoid damage to the freezer. Thank you, Ms. Samsung
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