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Hi there, We can feel your disappointment with this fridge. We are here to help you. We can assure you that what you have read are isolated cases. In case you are experiencing the same concern. we recommend checking the resources below for steps to take when the ice makers stop working or build up ice. Please click on the embedded words for more details. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148281591), and it will help our team pull up your information. ^Rodel
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