Questions & Answers

Q: QuestionDoes this refrigerator have or need a water filter for the Ice maker?

Asked 8 years ago by Pally.

• A:Answer No, this does not have or require a water filter.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionCan this fridge still be purchased

Asked 2 months ago by Dorth.

• A:Answer Hi Dorth, thank you for your interest in this Samsung refrigerator. We recommend contacting Best Buy directly to check the current availability of this model. Their appliance support team can be reached at 888‑BEST‑BUY (888‑237‑8289), or you may visit www.bestbuy.com to view both in‑store and online stock status. For your records, your Samsung reference number is 1152288760. We value the time you took to raise your question. Khristine Samsung Care

  Answered 2 months ago by Samsung

  
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Q: Questionwhen Best Buy delivers and installs this refrigerator, will they install the doors so they open from right to left?

Asked 1 year ago by MrFreeze.

• A:Answer Dear BestBuy clients, It's our pleasure to receive your inquiry about the door installation of your Samsung refrigerator. We are here to assist you. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the instatanious power used or the start wattage? And what is the running Wattage? And what is the Amp that it draws?

Asked 1 year ago by MW.

• A:Answer Hi MW, We can feel the curiosity you have with this fridge. We are here to assist you. We would like to speak to you directly to provide details and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147384894), to help our team pull up your information. Have a great day! ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the warrantee on it

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Please check the resources below for the complete details on the warranty. https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RT21M6215SR/AA ^Rodel

  Answered 1 year ago by Samsung

  
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Q: Questionis this frige available in black stainless steel?

Asked 1 year ago by pete.

• A:Answer Yes, Pete, it is available in black stainless. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you switch the way the doors opens?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, Yes the door swing can be changed. Please see pages 28-42 under the "Door reversal" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202310/20231010182145012/DA68-03570A-16_EN_MES_FR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147279599) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do you take out the bottom glass

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thank you for contacting us with your question about removing the bottom glass from your Samsung refrigerator. We understand that maintaining and cleaning your appliance is necessary, and we're here to help make this process as smooth as possible. Please see the link below under "Remove the glass on the vegetable or crisper drawers" section, follow the instructions and, watch the instructional video and follow the hyperlinks for more details. Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147221057) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionI only see a handle for the fridge section, not the freezer. How do you open the freezer?

Asked 2 years ago by avnish.

• A:Answer Hi Avnish, This fridge doesn't have a handle. However, there is a space underneath the freezer door where you can hold it to open it. Please play the video or the 2nd figure on the top left side of the product page to see how it works. Product page https://www.samsung.com/us/home-appliances/refrigerators/top-freezer/21-cu--ft--capacity-top-freezer-refrigerator-with-flexzone--and-automatic-ice-maker-rt21m6215sr-aa/#benefits Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionAre the sides stainless in color gray or black

Asked 2 years ago by Bob.

• A:Answer The sides are dark gray.

  Answered 2 years ago by JohnFVerified Purchase

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Q: QuestionIs their a way to increase coldness in fridge?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Yes, there is an option to adjust the fridge temperature. Please see the link below and check page 24 (03 Fridge / Fridge On/Off (3 sec)) as a reference. User manual: https://downloadcenter.samsung.com/content/UM/202310/20231010182145012/DA68-03570A-16_EN_MES_FR.pdf Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionI have this refrigerator with the ice maker and the ice tastes funny now. Is there a way to either replace a filter or clean it so that the ice is ok to consume again?

Asked 2 years ago by JLG.

Q: QuestionDoes Best buy also take care of the disposal for our old unit once delivery and set up is made/

Asked 2 years ago by Shade.

• A:Answer Dear Bestbuy clients, We are glad to receive your inquiry. We are here to help. To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionAre there separate temp settings for the freezer and the fridge or just one dial for both?

Asked 2 years ago by Libelula.

• A:Answer Yes, Libelula, the freezer and fridge temperature settings are separate. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWill the Best Buy delivery/installer hook up the ice maker and switch the door to open to the left?

Asked 2 years ago by Val.

• A:Answer Dear Valued BestBuy Client, Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss if they can hook up the ice maker and do the door reversal for their fridge. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat's the required clearance above the cabinet part of the fridge? Will 68" work?

Asked 2 years ago by Craig.

• A:Answer Hello Craig, Yes. However, it will be a tight fit, as the fridge height is 66 3/4 inches (back part of the fridge) without hinges and doors. And 67 3/4 (front part of the fridge) inches with hinges, handles, and doors. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the slide and reach pantry removable? We removed the shelf portion but how do you remove the flip cover of the pantry which is attached to the sides of the refrigerator wall.

Asked 2 years ago by Tom.

• A:Answer Hi Tom, The flip cover of the slide and reach pantry is not removable. Have a nice day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionRefrigerator door doesn't close firmly. We press the door gently to ensure closure. Rubber seal compresses & door closes well. Then the rubber seal adjusts pushing the door slightly away from the body for tiny air leak. 3.5 years old. Is fix Geek covered?

Asked 2 years ago by MiaMom.

Q: QuestionWhat is the width with the door(s) open at 90 degrees, is it greater than when the door is closed? If so, by how much?

Asked 3 years ago by delbird0623.

• A:Answer Hi Delbird0623, Let me get the information on the width of the doors when they open at 90 degrees. The refrigerator door width (32 7/8") remains the same whether the doors are open or not. There is also no measurement of the width with the doors open 90 degrees. The depth measurement will change when the doors open at 90 degrees, 59 7/8" from 31 7/8". Refer to the product specification sheet on page 2 for you to see the actual measurement: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/top-mount/rt21m6215sg-aa/pdf/RT21M6215_V5_SPEC_SHEET.pdf Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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