Questions & Answers

Q: QuestionHow do I find the correct type and number for my Samsung Refrigerature water filter?

Asked 2 years ago by JimG.

• A:Answer Pull out the existing filter

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the width with the doors open? Our opening is 39 inches and I'm concerned the doors won't be able to fully open. Thanks in advance!

Asked 2 years ago by Bradford72.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Bradford72, the doors measure 39.51 inches when at 90 degrees. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWhere is the ice maker located? The specification says in the freezer, but it looks like it is in the refrigerator section on the left side.

Asked 3 years ago by Birdie.

• A:Answer It is located in the freezer. The beverage Center, which contains the water dispenser, and optional auto refill picture, is located in the left door

  Answered 3 years ago by NikkiCVerified Purchase

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Q: QuestionHow do you clean the condenser coils on the bespoke refrigerator and where are they located?

Asked 11 months ago by Ed.

• A:Answer Hi Ed, The condenser can only be serviced by qualified technicians. It is located at the lower right portion of the fridge if you are facing the back of the fridge. ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionI have 23 cu ft Saumsung with three compartments:,Frig, deli, and freezer. I put cheese in the deli drawer and the cheese of is full of mold. How do it regulate this compartment? What is it to be used for?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, We want to ensure you have the best experience with your refrigerator. Let us assist you with this. It is not recommended to store meat or food in the FlexZon with the Wine, Deli, or Beverage mode since this will cause spoilage. For more details about the FlexZone, please see page 38 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147620316) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWe have a 37 inch wide opening for a new fridge. Does this fridge require more space when the doors are opened because they are thick? Or would the doors open fully where we would have access to adjust the shelves also?

Asked 2 years ago by Griff.

• A:Answer Griff, we need a clearance of 2 inches for you to open the door fully. Please check this link of the spec sheet for more details. Turn to page 2, "dimension." Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF23BB8600_V13.pdf Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much Can the wheels be lowered on this refrigerator to make the height clearance in a tight space.

Asked 2 years ago by Mario.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Mario, The wheels of the refrigerator model can't be lowered or lifted. The front legs are used to level the refrigerator and do not make a significant change to the overall height of 68 7/8 inches. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI already have a Samsung counter-depth refrigerator, and it is very difficult to remove the vegetable drawers for cleaning. Even after removing the door bins, it is still difficult. I this easier?

Asked 2 years ago by Desertrat.

• A:Answer I have no problem removing any of the storage drawers

  Answered 2 years ago by Chris

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Q: QuestionDoes the fridge come with its own water line? I want to replace our water line when we get the fridge, and need to know if I need to purchase one separately.

Asked 3 years ago by BP.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi BP, We value your question about whether a water line is included when you purchase this Samsung refrigerator model. Water line installation kits are available at extra cost from your retailer. We recommend using a water line installation kit that contains copper tubing and a 1/4" compression nut. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI just installed this fridge yesterday. Is it safe to use the water and ice right away or should I cycle through a few gallons first?

Asked 3 years ago by Anonymous.

• A:Answer Greetings! Congratulations on your new and installed Samsung refrigerator model. It is recommended to flush 3 gallons of water through the filter before drinking or using the water from the refrigerator. To flush, press a large glass or cup against the water dispenser lever. Fill the glass, empty it, and then repeat. In addition, let the ice maker make ice for 1 to 2 days. Over that period, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been removed from the water line. Leo

  Answered 3 years ago by Samsung

  
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Q: Questionwill magnets stick to fridge

Asked 3 years ago by Diogo.

• A:Answer I have the stainless steel model and magnets do stick.

  Answered 3 years ago by LyndaRVerified Purchase

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Q: QuestionCan this fridge make ice balls instead of ice cubes? If yes then how?

Asked 3 years ago by JasonM.

• A:Answer No. This makes medium size cubes and smaller cubes “ice bites”. The round ball (Craft ice) is made by the LG Instaview refrigerator.

  Answered 3 years ago by LyndaRVerified Purchase

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Q: QuestionJust got our fridge Hooked up. How do I get the water pitcher to work?

Asked 3 years ago by Bj.

• A:Answer You have to open the right door look on the bottom inside of the fridge and there is a button that says auto fill for pitcher you press that and hold it, and make sure both doors are closed and it will fill automatically while the doors are closed. It will not fill if the door is open.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWe are almost ready to order this refrigerator. Has anyone who already owns it encountered a problem with either the ice cubes or the ice bits clumping together so that it is difficult to scoop them out using the plastic scoop that comes with the unit?

Asked 3 years ago by JuanJuanita.

• A:Answer No clumping but we’d like it to make more, definitely no enough for a party

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questionis this an ENERGY STAR appliance?

Asked 12 hours ago by Anonymous.

Q: QuestionCan you use custom panels or ONLY Samsung Bespoke panels?

Asked 2 months ago by Adriana.

• A:Answer Hi Adriana, You can only use compatible Samsung Bespoke panels for this refrigerator model. Custom or third-party panels are not supported. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionHow far back from the front of the refrigerator do the hinges go?

Asked 3 months ago by Barbieadm.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Hi Barbieadm, The dimension of the hinge up to the back of the refrigerator is 24 inches. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionHow do I order new colored glass door panels for refridgerator

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Hi there, To order and check the availability and compatibility of the refrigerator’s door panels, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat type of compressor does this bespoke refrigerator have?

Asked 4 months ago by Barbieadm.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hello Barbieadm, This refrigerator has a digital inverter compressor. Thank you! ^Joshua

  Answered 4 months ago by Samsung

  
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