“We have had the cooktop for about a year, today all the controls froze, could not adjust the heat level or turn off or on. Unplugged the power cord and plugged it back in couple of times until it started working again. Anyone know what the problem is?”
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Thank you for reaching out, Rami. We are here to help. If your cooktop controls are not responding, a few factors can be the following: • Child lock could be enabled • Controls can be wet Please check this link for details. Electric cooktop panel isn't responsive https://www.samsung.com/us/support/troubleshooting/TSG01204615/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146599027) to help our team pull up your information. Have a great day. ^Camille
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