“One of the burners is making a sound like it is trying to start but not actually working when on. How do we fix this? It worked fine for the last 4 years”
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Sounds like the cooktop may need replacing if you want all of the elements to work. Doubtful a tech could fix this in the field.
Sorry, there was a problem. Please try again later.Hi Jlcsquared, Thank you for reaching out. We realize this situation is difficult since we use the cooktop to cook food daily. To help you with this, I am providing this link to guide you on the concern you're having: One burner on the cooktop does not work: https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144811833 Leo
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