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Good day, We're glad to answer your inquiry. Let us provide the details you require. Please read this guide to learn how and when to reset and what to do if resetting doesn't help. Click this link and hyperlinks for tips. How to reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146499495) to help our team pull up your information when you message us. Have a great day. -John
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