1-4 of 4 Answers
Have you thought about how well warranty process works & Customer Service n general? 1. Samsung said does not come with parts list. Not in manual. PARTS: Call J&J Intl. 800-627-4368 M-F 9 AM ET. 1.1 If Samsung has no parts lists, then why would J&J? How will customer be able to identify part if need to order? 2. 800-726-7864 Service & 855-726-8721 Sales 2.1 Gets off shore locations with thick accents, can't understand what customer has asked & poor phone sound. While Samsung does have call centers in USA, probability is not good for your call going to USA. 3. Was told warranty service is handled by Samsung & not subcontracted to third party company. Needs verification. 3.1 YES, this matters. For example, Insignia (Best Buy Brand) dumps warranty service on AIG, that sends no reply email with no phone number & contradictory info to what Insignia tells. Hours on phone going in circles. Hence due diligence is in order for effecting warranty on any product. 4. Dispensers: Does have bleach & softener- located in center of agitator. Detergent is no. Lacks draw as dispenser on backside of tub top, such as higher cost Samsung models. See photos. 5. How long is average load full cycle wash time? Some reviews say too long. 6. How long will Best Buy make you wait to deliver swap out replacement unit? Very poor & long wait on some Major Appliances.
Sorry, there was a problem. Please try again later.Have you thought about how well warranty process works & Customer Service n general? 1. Samsung said does not come with parts list. Not in manual. PARTS: Call J&J Intl. 800-627-4368 M-F 9 AM ET. 1.1 If Samsung has no parts lists, then why would J&J? How will customer be able to identify part if need to order? 2. 800-726-7864 Service & 855-726-8721 Sales 2.1 Gets off shore locations with thick accents, can't understand what customer has asked & poor phone sound. While Samsung does have call centers in USA, probability is not good for your call going to USA. 3. Was told warranty service is handled by Samsung & not subcontracted to third party company. Needs verification. 3.1 YES, this matters. For example, Insignia (Best Buy Brand) dumps warranty service on AIG, that sends no reply email with no phone number & contradictory info to what Insignia tells. Hours on phone going in circles. Hence due diligence is in order for effecting warranty on any product. 4. Dispensers: Does have bleach & softener. Detergent is no. Lacks draw as dispenser on backside of tub top, such as higher cost Samsung models. See photos. 5. How long is average load full cycle wash time? Some reviews say too long. 6. How long will Best Buy make you wait to deliver swap out replacement unit? Very poor & long wait on some Major Appliances.
Sorry, there was a problem. Please try again later.Hi Johnee5! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information about parts and accessories of Samsung appliances. ^Jecca
Sorry, there was a problem. Please try again later.I would think the manufacturer. If it's still under warranty. I would contact Samsung if needed.
Sorry, there was a problem. Please try again later.