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Hi 303denver, Thank you for reaching out and we hope you are in good health. We are saddened that your washing machine isn't working as intended. We understand that washers are essential in our day-to day chores. Please click on the link below to resolve your concern with the washer. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144246852 Leo
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