“Our new Samsung washer seems to spin out of control & we can't figure out why? Removed shipping bolts, it's on level surface & we balanced out the little shoes on bottom. It still spins out of control during spin cycle to the point where it tries to leave the laundry room...”
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We had this problem with our first washer. One of the springs was not attached correctly. I opened the washer and saw the problem immediately. Only took a minute to reattach and washer worked great for over 10 years.
Sorry, there was a problem. Please try again later.It does so cause it's a piece of junk. Ours does the same thing and was installed by Best Buy. I wish I returned it before it was too late. If you can send it back.
Sorry, there was a problem. Please try again later.We had to level the washer using an actual level to get it to stop moving when the spin cycle speeds up
Sorry, there was a problem. Please try again later.Had this issue on another brand. It ended up being the prints that hold the tub in place
Sorry, there was a problem. Please try again later.Hi Gee, I'm sorry to hear you're having an issue with your Washer. Since you've covered the key troubleshooting steps already, I would suggest calling 888-BEST BUY or 800-SAMSUNG to speak with an agent who can assist you in finding a solution, including scheduling service if necessary. Thank you, Ms. Samsung
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