“Why aren't my clothes getting cleaned? Only had this washer for one week, and did 10 loads so far. Followed all instructions, including calibration, using only liquid HE detergents, sorting clothes properly etc. Heavily soiled, greasy, smelly clothes are not getting clean. They come out almost as dirty as when they went in, and dark clothes have white-grey residue streaks. I feel there is simply not enough water to get between the clothes and pull away the dirt, grease, sweat etc. I've even tried using the Heavy Duty cycle, selecting the heavy soil option and making sure warm water is being used, but this only means a longer wash cycle, but the clothes are still not clean. The gentle "swishing" does nothing, and the damp clothes are just heaped in a compressed pile at the bottom of the machine and don't circulate because they're not suspended in enough water. The machine may be considered High Efficiency because it uses less water, but is certainly not efficient at getting anything CLEAN. If we have to run a 2nd wash or rinse cycle, pre-treat each stain by hand, etc., then this ends up using more water and electricity in the end, not less. I did not buy this machine so that I could visually inspect each piece of clothing, pre-treat each stain and problem area, and wait 1.5 hours for each load to finish, only to find the greasy dirt still caked onto the clothes. There's nothing wrong with our water temp's or pressure either, since our clothes were perfectly clean in our old center-agitator-type machine for years without issue.”
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I have the same problem with my new washing machine. I called my sister and so does she. The new top loading washing machines are all terrible at washing clothes. All they do is get them wet and then spin the water out of them. I'd like to know who thought this very slow swishing would do anything to clean clothing. When my clothes weren't getting cleaned, I overcame the lid-lock so I could see what it was doing. It is shameful to call these washing machines.
Sorry, there was a problem. Please try again later.I'm sorry to hear your clothes are not coming clean in your new WA422PRHDWR. The "grey-white residue streaks" you mention may be an indication that you're using too much detergent. Even HE detergent should be used in small amounts compared to the prescribed amounts in traditional non-HE varieties. In addition, if the clothes are very heavily soiled and you're washing very large loads, it may help to remove a few items, use the pre-soak option and shake out any loose grease or dirt prior to placing in the washer. While your hot water heater may be set appropriately high, if the water in the pipes has been sitting a while it may have cooled off, so running a nearby faucet to flush standing water from the pipes may help. Finally, check the inlet hose screens on the back of the washer and the drain hose to ensure there are no clogs that could affect incoming water or inhibit proper rinsing and draining. If none of these suggestions help to resolve the issue, please contact 888-BEST BUY or your local Best Buy appliance team for further assistance. Thank you, Ms. Samsung
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