A:Answer Actually, if you have had it for awhile, it could be part of the recall. We've had ours for almost 2 years now and I was needing service on my washer, and they would not come out until I went thru the recall service. If you have bought it recently, they may have fixed the problem before it was sold. You can go to their Website and you can look it up by your serial number. It is a very painless process. They were very efficient and it only took about a 10 min service call.
