A:AnswerHi Geo,
To better assist you with your inquiry about installing the washer on the pedestal, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
A:AnswerHi OksanaT,
No, this washer model requires being stacked with its matching dryer, as they are designed to fit together precisely for stacking.
Have a lovely day.
-Kimberly
A:AnswerHi there,
Thank you for reaching out to us. We're glad to assist.
This washer model has a "Smart Care" feature, which enables you to check the status of the washer using
a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
A:AnswerHi Rboegh,
To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
A:AnswerHi Annie,
The power cord on this washer model is located at the back right corner.
We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
A:AnswerHi Kare,
Here’s what those options and programs mean on your Samsung washer:
• Presoak — adds an extra soak before the wash to help loosen tough stains.
• Delay End — lets you set the wash to finish at a later time you choose.
• Smart Care — lets the washer communicate with your phone (via the SmartThings app) to help diagnose issues quickly.
• Sound — controls the beep tones (on/off or level) during cycles.
• Child Lock — locks the controls so settings can’t be changed accidentally.
• Spin Only — runs only a spin cycle to remove water without washing.
Have a nice day.
^Joshua
A:AnswerHello there,
No, the door on this washer model is not reversible. It is designed to open in one fixed direction, which is typically from right to left when facing the unit.
Have a great day.
-John
A:AnswerDear Valued Best Buy Client,
We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry.
Have a great day.
-John
A:AnswerHello there,
We are glad to receive your inquiry. Let’s get you the details you need.
We guarantee you that our washers have undergone and passed strict quality control. If you encounter stinking issues with your unit, please click the link and the hyperlinks for tips on how to address them.
Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer):
https://www.samsung.com/us/support/troubleshoot/TSG10007246/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151398483 so our team can pull up your information when you message us.
Have a great day.
-John
A:AnswerHello there,
No, you do not have to stack this Samsung washing machine; it can be used as a standalone unit. It is designed with a shallower depth to fit within existing laundry spaces and can be stacked with a compatible dryer if desired, using a separate stacking kit.
And yes, this washer has leveling feet. These feet are essential for ensuring the machine is installed on a level, solid floor to prevent excessive vibration, unbalancing, or movement during operation.
Have a great day.
-John
A:AnswerHi Nancy,
Yes, you may download a cycle using the SmartThings app. Below is the link to the user manual; kindly go to page 41 for instructions.
User manual.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
Thank you and have a great day!
-Ricardo
A:AnswerHi there,
Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water.
Have a great day.
-John
A:AnswerGreetings!
No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines.
This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins.
Leo
A:AnswerGreetings!
Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K.
Leo
A:AnswerHi Johanna,
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance.
You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
A:AnswerNo, Iman, the pedestal with model WE357A7W is not compatible with the washer, as the compatible pedestal would be WE402NW/A3.
Have a great day.
^Camille
