Questions & Answers

Q: QuestionCan this washer stack with a dv210AEW/XAA model dryer I'm wanting to stack with the dv210aew/xaa dryer and wanted to know if this washer was compatible.

Asked 2 years ago by Compatibility.

• A:Answer I am not sure about the stacking since my house has a washroom where mine sit side by side with the podiums.

  Answered 2 years ago by AudraFVerified Purchase

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Q: QuestionHow do I get my top loader to default to cold when I turn it on? It always defaults to hot. Thanks

Asked 2 years ago by Wanda.

Q: Questionany price reduction if we have a total tech membership?

Asked 2 years ago by dave.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionI need a 34" h x 24" d x 24" stackable with a gas dryer. Can you help?

Asked 2 years ago by Cookie1.

Q: QuestionHow long is the drain hose?

Asked 2 years ago by Sarah.

• A:Answer We appreciate your interest, Sarah. To get more details about the specific length of the drain hose, please call our Samsung Parts Team at (800) 627-4368. Available from Mon - Fri 9:00 AM ~ 6:30 PM EST. They can check and verify the drain hose's measurement. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen it says stackable what does that mean

Asked 2 years ago by Shell.

• A:Answer They can be added as a two-story house, The Washer at the bottom & the dryer on top using a stackable kit.

  Answered 2 years ago by KIKI

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Q: QuestionWasher door locked on rises cycle. I can not open it. I tried to start the cycle again but it is locked. What do I do ... Kathleen Sierra

Asked 2 years ago by Johnjacob49.

• A:Answer My dryer is 7.5 cu samsung with sensor dry . my answer to your question is that dryers are automatically locked on a spinning mode due to safety features , thats why you cant open it. Wait till it finishes the cycle or pause it and wait till its done spinning then open it or stop the cycle then remove the plug for 1 min then plug back in just like rebooting a pc or cellphone.

  Answered 2 years ago by MariaV

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Q: QuestionThe Samsung stackable washer of my current Samsung washer/dryer stack needs replacement, since the dryer works OK. I am told that installers will not replace only the washer, so these must be purchased in washer/dryer pairs. Is this true?

Asked 2 years ago by bob1164.

• A:Answer Hi Bob1164, We admire your effort in sending this question about your Samsung washer. You can replace your washer alone; make sure that your new washer is compatible with your existing dryer and stacking kit (SKK-8K). Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: Questionwhat does it mean if the symbol for spin with a / shows up

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Your question is essential to us. We are here to help you with your Samsung washer. To get more details about your inquiry, please feel free to get back to us via the following options for assistance: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, give them this number (1145250351), which will help our team pull up your information. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this washing machine be stacked on top of the Samsung DV218AE dryer? Are they both compatible?

Asked 2 years ago by John.

• A:Answer Greetings, We're happy to provide you with the information you need, John. As per checking, this washer model (WF45T6000AW) isn't compatible with the dryer DV218AE. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionMy washer was delivered yesterday. After removing the shipping bolts, the installer did NOT fill the holes in back of washer with the plastics bolt caps. Will this cause any issue to washer in long term without bolt caps (holes in back are open)?

Asked 2 years ago by Betty.

• A:Answer Congratulations on your new Samsung washer, Betty. As part of the installation, we recommend filling the holes with the supplied plastic bolts to ensure that your washer works well. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionI have one and the door will not unlock. What do I do?

Asked 2 years ago by Kk.

• A:Answer You more than likely have it on childlock. Just hold Temp and rinse and the same time for 3 sec.

  Answered 2 years ago by GeorgeWVerified Purchase

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Q: QuestionHi, My Samsung washing machine broke down and I need to purchase a new one. However my dryer still works perfectly so I don’t want to replace the dryer. Is this washing machine stackable with Samsung dryer model number DV42H5000EW?

Asked 2 years ago by PeteWasher.

• A:Answer All i can tell from 7.5 cu samsung gas dryer with sensor dry stackable as the word implies stackable so pretty sure they can be stack from bottom to top ,the measurement of the base is 27 x 25 1/2 x 38 1/2 , L X W X H correspondingly

  Answered 2 years ago by MariaV

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Q: QuestionIs the Washer & Dryer 120V?

Asked 2 years ago by Gene.

• A:Answer Yes

  Answered 2 years ago by Cinderelladtg

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Q: QuestionWhich model has a handwash cycle?

Asked 2 years ago by Gmay.

• A:Answer I can't remember

  Answered 2 years ago by CeciliaTVerified Purchase

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Q: Questionhow do I find and order the propane conversion kit for gas dryer. It says compatible but not included.

Asked 2 years ago by propane.

Q: QuestionCan I set it to use cold water by default?

Asked 3 years ago by jharris.

• A:Answer I'm not sure I only had it so far for a few loads but so far I love it and it is so much quieter than my other washer,

  Answered 3 years ago by HankVerified Purchase

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Q: QuestionDoes this machine have a lint or coin trap? If so where is it located?

Asked 3 years ago by Cristybird.

• A:Answer Hi Cristybird, We appreciate your question about lint or a coin trap on this washer. This washer model is equipped with a filter and is located on the lower left-hand side of the washer when facing the front of it. This washer is not equipped with a coin trap. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAt baseline how long is a normal wash cycle of your front loader...the shortest non-"quick" cycle? "It varies with what's in it" answer is not at ALL helpful. I want to know whether to expect a baseline of less than an hour, or 60,75, 90 minutes or more.

Asked 3 years ago by iris.

• A:Answer Hi Iris. Glad that you ask the cycle time for a normal wash for this model. The cycle time for this model is 45 minutes. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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