Questions & Answers

Q: QuestionDoes this dryer have a end cycle alert sound?

Asked 1 year ago by Alert.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings, Yes, this model features an end-cycle sound, and there's an option to turn it off. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have load sensing technology to reduce water usage on small loads?

Asked 1 year ago by Washerquestion.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings, Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow high is the pedestal?

Asked 1 year ago by Jr.

• A:Answer Hi Jr, The height of the pedestal is 14 3/16 inches. You can check the specifications of the pedestal at the link below. https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the washer come in both left hinge or right hinge opening

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings, No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, I just bought this dryer and I see in the specifications it says that it requires 240V installation, but in the comments it says that 120V and 240V can be used. What do you recommend, since I do not have a 240V power installation? ​

Asked 2 years ago by Dany.

• A:Answer Hi Dany, We are glad to help with your question about this Samsung dryer model. It is highly recommended that the electric dryer use 240 volts of electricity. Using 120 volts may take the drying cycle longer or even no heat is produced at all while the control panel and drum motor work. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146795673 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs it a 3 Prong?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung washing machine model is equipped with a three-prong power cord. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDo your installers do stacked appliances?

Asked 2 years ago by Teresa.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Dear Bestbuy clients, We know that you desire flawless stacking between your washer and dryer. Let us help you. If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below. https://www.youtube.com/watch?v=FGOXryTTr78 Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/products/skk-8k Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much can you put in the to dry correctly.

Asked 2 years ago by Kiki.

• A:Answer Hi Kiki, Let us help you get the details you need for this Samsung dryer model. I have shared a Samsung link below that will guide you through the best laundry sizes for Samsung dryers as well as washing machines. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhy do the photos show a water connection on the back of the unit if this model does not support steam?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! We are glad to answer your question about this Samsung dryer model. This dryer model is not equipped with a steam feature. I have shared this model's user manual link. Please turn to pages 24 - 28 for the installation guide and to page 38 for the cycle overview of this model. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the model # for the Dryer Rack that goes with this dryer?

Asked 2 years ago by DryerRack.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model. https://samsungparts.com/pages/supports Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this item be delivered to my home address, hook it up and take the old one out?

Asked 2 years ago by Raj.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat kind of prong comes with this? Do I need a special kind of outlet?

Asked 2 years ago by AngelaB.

• A:Answer Angela, the washer comes with a 3-prong power cord to ensure proper grounding. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: Questioncan i run the dryer from washer controls

Asked 2 years ago by manypenny.

• A:Answer no

  Answered 2 years ago by BeckerAVerified Purchase

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Q: QuestionIS THE DVE45T6000W ENERGY STAR RATED. SPECS DOES NOT SHOW THIS. ELECTRIC DRYER AND WASHER #WF45T6000AW.. WHAT YEAR ARE THEY? TODAY END OF 2023

Asked 2 years ago by bigztexas.

• A:Answer Hello there, Yes, the washer with model WF45T6000AW is energy-certified. Please check this link for details. Washer energy guide https://image-us.samsung.com/SamsungUS/PVI/20210422/common-energylabel-wf45t6000aw-a5-energylabel.pdf However, the dryer with model DVE45T6000W this appliance must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification, Lilac. I have included a link to provide more information about our energy-efficient appliances and devices: https://www.samsung.com/us/explore/sustainability/energy-efficient/ Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat side is door hinge on?

Asked 2 years ago by mike.

• A:Answer Hello Mike, The hinge of this washer model is on the left if you're facing the front of the unit. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this machine for an apartment? Can I hook this up to a sink and where would I get filler and drain hose from?

Asked 2 years ago by Steph.

• A:Answer Hi Steph, Yes, you can use this in apartment and connect the inlet to the sink to get the water supply. The drain hose is already included with the washer. However, you can purchase the filler hose from your local store. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146602015), and it will help our team pull up your information. ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen stopping the cycle because of uneven spinning, can I continue cycle without starting over again?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, No, the washing cycle cannot be resumed. In the event of an uneven spinning, the washing cycle must be stopped, and check for the following to correct this. Please see the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips. Check your washing machine load size and the cycle you are using: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using Make sure the washing machine is level: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washing-machine-is-level Run calibration mode on your washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#run-calibration-mode-on-your-washing-machine Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146579017, to help our team pull up your information when you message us. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, will this new samsung dryer model #DVE45T6000W stack with old samsung washer model #WF45M5500AW/A5? Thank you.

Asked 2 years ago by Pddro.

• A:Answer Hi Pddro, Yes. The washer WF45M5500AW/A5 and dryer DVE45T6000W are compatible with being stacked using an SKK-8K stacking kit. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this washer have a added Steam setting while washing cloths?

Asked 2 years ago by VIDORGUY.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Unfortunately it doesn't

  Answered 2 years ago by ChefbellaireVerified Purchase

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