Questions & Answers

Q: QuestionCan I stack an LG dryer on top of this washer? The dryer is the same width and length as the washer. Thanks!

Asked 1 year ago by Greg.

• A:Answer Hello Greg, No, it is essential to stack our washer with its matching pair, as they are designed to work together with a specific stacking kit. This will ensure the unit remains undamaged and operates effectively. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148694650) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionMy previous dryer was a Kenmore. Will this dryer be compatible with the pedestal I already own?

Asked 1 year ago by auntsuzie.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Greetings, Thank you for reaching out to us. We're glad to assist. No, we recommend you use the pedestal specifically designed for the DVG45T6000W dryer model, which is WE402NW. This is to ensure proper functionality and stability of the unit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148680841) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: Questioncan you reverse the door so the swing is what i need

Asked 1 year ago by dietz.

• A:Answer Hi Dietz, No, the washer door is irreversible. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, just wondering if this vents from the lower back or lower side of the electric dryer ?

Asked 1 year ago by Honey.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Yes, Honey, the vent of this dryer model is located at the lower back. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the maximum dryer vent length for this unit?

Asked 1 year ago by dave.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Dave, The total length of the flexible metal duct must not exceed 7’ 10 1/2” (2.4 m). Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionI have a DV42H5000EW/A3 - id like to replace it with this one. Is it compatible? Its stacked on top of my washing machine. Is it basically the same unit?

Asked 1 year ago by Reecela.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer No, Reecela, this dryer model has a different dimension compared to DV42H5000EW. The matching washer for this dryer is WF45T6000AV. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionThe specs on this dryer (Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel ) say that the power cord is not included. Is this correct, or does it come with a power cord...

Asked 1 year ago by Phil.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi Phil, Yes, the statement that the power cord is not included in this electric dryer is correct. The power cord is purchased separately. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat diameter should the gas connector be?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! We’re here to assist by providing the information you need for this Samsung dryer model. You should use a 1/2-inch gas pipe to bring gas to your dryer, but when you connect it to the dryer, you'll need to shrink the pipe down to 3/8 inch. Also, there must be a shutoff valve (a valve to turn the gas off) placed within 6 inches of the dryer, and it has to be easy to access and approved for safety. I have shared this model's user manual (link) below. Please visit the link and turn to page 18 for the gas requirements. https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148146784 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionI am interested in this dryer and the matching washer. I live in a second floor condo and wondering when stacked if the combined weight would be too much for a second floor.

Asked 1 year ago by BA.

• A:Answer Greetings! We would love to provide insight into this Samsung washing machine model and its matching dryer models. To determine if a stacked washer and dryer would be too heavy for your second-floor condo, we need to consider a few factors: 1. Weight of the Appliances: a. WF45T6000AV: Product Weight 200 lbs. b. DVE45T6000V: Product Weight 123 lbs. c. DVG45T6000V: Product Weight 123 lbs. The combined weight of the washer and dryer model is about 323 lbs., this weight does not include the laundry and the water when the washer is in operation. We recommend consulting with a structural engineer to be sure your floor can handle the weight/load. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148088852 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the drum stainless steel?

Asked 1 year ago by FRANKBABY.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi there, No, the drum material is power-coated to help protect the drum and help it last longer. Please see the link for the details of the drum material listed on the link below. Specsheet https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148004753) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the manufacturer warranty on this appliance?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, Our manufacturer's warranty covers 12 months of part and labor. For more details, we shared the warranty information link below for this dryer model. Dryer warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DVE45T6000V/A3 Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it come with free delivery and pick up old one?

Asked 1 year ago by Michelle.

• A:Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the coverage of their delivery service. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questioncan you install the conversion to propane gas?

Asked 1 year ago by LLW.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, Yes, the range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWasher over 3 years exactly, but for almost a moth ago ,every time spin, it kills my hearing it's so loud that I thought it was just my hearing but no ,it's not me my kids also said it's very loud,I what is wrong with it, warranty is expi

Asked 1 year ago by Lizzy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer I have the same issue, mine was purchased 7/2021 and I just spoke to an appliance expert which said the barrings are going iut. Very expensive to repair should just replace the whole unit. Samsung is horrible for washers

  Answered 1 year ago by Anonymous

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Q: QuestionHow many amps is it rated?

Asked 1 year ago by Tony.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Tony, Thank you for your question regarding the amperage rating of the Samsung DVE45T6000V dryer. The amperage rating is 30 amps. This information can be found in the "Electrical Requirements" section of the user manual, specifically on page 2. This section provides the necessary details about the electrical specifications, including the amperage, to ensure proper installation and safety. For your convenience, you can access the complete manual here: Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf If you need further assistance, please don't hesitate to reach out to us through the following channels: Facebook Messenger: Samsung Support on Messenger Twitter: Samsung Support on Twitter Samsung Community: Samsung Community Support Please include this reference number (1147656271) to help our team assist you more efficiently. Have a great day! ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this item comparable with model: model:WF456000AV SKU : 642795

Asked 1 year ago by Jesse.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi Jesse, No, The dryer is compatible with washer model WF45T6000AV. Please see page 2 of the spec sheet under the "Matching Washer" section for the details. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWill you haul away my old washer?

Asked 1 year ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, We are here to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionHow tall is the washer/dryer when stacked, including the stacking kit?

Asked 1 year ago by BMase.

• A:Answer Hi BMase, The total height of our stacked washer and dryer is 78 1/2 inches. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566235) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI don't have neither use hot wáter, how I can use the washer with cold water only?

Asked 1 year ago by Anonymous.

• A:Answer Hello there, Yes, if you do not want to use the hot water supply hose, attach the water intake cap to the hot water supply intake. When you do a wash, press Temp to select Cold. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566097) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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