Questions & Answers

Q: QuestionWhat side is door hinge on?

Asked 2 years ago by mike.

• A:Answer Hello Mike, The hinge of this washer model is on the left if you're facing the front of the unit. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this machine for an apartment? Can I hook this up to a sink and where would I get filler and drain hose from?

Asked 2 years ago by Steph.

• A:Answer Hi Steph, Yes, you can use this in apartment and connect the inlet to the sink to get the water supply. The drain hose is already included with the washer. However, you can purchase the filler hose from your local store. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1146602015), and it will help our team pull up your information. ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen stopping the cycle because of uneven spinning, can I continue cycle without starting over again?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, No, the washing cycle cannot be resumed. In the event of an uneven spinning, the washing cycle must be stopped, and check for the following to correct this. Please see the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips. Check your washing machine load size and the cycle you are using: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using Make sure the washing machine is level: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washing-machine-is-level Run calibration mode on your washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01000997/#run-calibration-mode-on-your-washing-machine Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146579017, to help our team pull up your information when you message us. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I put Items on lay away?

Asked 2 years ago by Paige.

• A:Answer Kind of..you can apply for their credit card which allows you to pay for it monthly without interest.

  Answered 2 years ago by SAMSUNGVerified Purchase

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Q: Questioncan this washer be stacked with this drier: DV25B6900HW

Asked 2 years ago by pete.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Yes we stacked ours.

  Answered 2 years ago by RandallM

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Q: QuestionHow do I get the $85 rebate from my city of Arcadia for the washer and dryer, for being energy efficient? Is there a link?

Asked 2 years ago by Rebate.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Fo thru best buy to help with that..im not sure

  Answered 2 years ago by Harrisk

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Q: QuestionDoes this washer have a added Steam setting while washing cloths?

Asked 2 years ago by VIDORGUY.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Unfortunately it doesn't

  Answered 2 years ago by ChefbellaireVerified Purchase

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Q: QuestionI have a stackable washer dryer set that I am replacing the washer only. Will the install team remove the dryer from the top of the washer to remove the old washer. Thank am keeping the dryer and putting new washer side by side. I will have the old washer

Asked 2 years ago by Tyler.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about removing the stacked dryer on top of the washer upon delivery of the new appliance. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: Questionare the doors reversible

Asked 2 years ago by Anonymous.

• A:Answer Hello there, No. The doors of this washer model are not reversible. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan both this washer and dryer fit on older Samsung storage pedestals? These would be replacement of my current machines which are about 11 years old. Thanks!

Asked 2 years ago by EZNC.

• A:Answer I have no pedestals but my new washer fits good with my old dryer

  Answered 2 years ago by BettyVerified Purchase

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Q: QuestionIs the Samsung dryer model #WF45T6000AW ventless?

Asked 2 years ago by Ivon.

• A:Answer No

  Answered 2 years ago by RichieVerified Purchase

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Q: QuestionI bought this Samsung washing machine recently and it shakes very badly when drum is spinning. Are there any mfg instructions on fastening it down to a concrete slab floor in a basement? If so plz provide if not plz explain why not. Thank you

Asked 2 years ago by LowAccident613.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer You might try a plastic leak pan underneath the machine. It will at least prevent the machine from traveling very far! Mine has a dryer stacked on top of it with a stacking kit so it doesn't shake a lot.

  Answered 2 years ago by Anonymous

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Q: QuestionIs this stackable w dryer?

Asked 2 years ago by Zena.

• A:Answer Hi Zena, Yes, this washer is stackable with a dryer. We highly suggest stacking this washer with the matching dryer DVE45T6000AW/A3 or DVE45T6020W/A3 models. Here's the link for one of the matching dryers. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do I clear the machine from saying SUD?

Asked 2 years ago by Skylar.

• A:Answer Power on and off

  Answered 1 year ago by NoNoNanetteVerified Purchase

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Q: QuestionWhat kind of detergent do you use in this washer? Can you use laundry detergent pods?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! Yes, you can use detergent pods with this Samsung washing machine model. We recommend using HE (high efficiency) detergent or pods. I have listed below what detergents to avoid. 1. non-HE detergent 2. organic detergent 3. natural detergent 4. HE detergents with natural ingredients (such as vinegar, and baking soda). Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionCan the door on Washer be adjusted so it opens to the right and the Dryer to the left?

Asked 2 years ago by catc.

• A:Answer Left

  Answered 2 years ago by NinjaVerified Purchase

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Q: QuestionDoes this machine has steamable

Asked 2 years ago by Anonymous.

• A:Answer no

  Answered 2 years ago by bobbybenoit29Verified Purchase

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Q: QuestionIf i purchase a stackable front load washer, will someone from best buy be able to stack the new one on top of my old dryer or do I need to purchase a new dryer too? Thank you

Asked 2 years ago by Cindy.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen using liquid detergent pods. Do you put them in the detergent drawer, or directly in with your clothes?

Asked 2 years ago by DavidF.

• A:Answer I put them directly in the with the clothes.

  Answered 2 years ago by NiceVerified Purchase

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