Questions & Answers

Q: QuestionIf my current 4.5 cubic front load Samsung washer is on a pedestal will the new 4.5 cubic Samsung front load washer fit onto the pedestal

Asked 3 years ago by Kim.

• A:Answer Thanks so much for asking, Kim! I have this washer (WF45T6000AW) listed as being compatible with pedestal model WE402NW. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the size? Width, height, depth?

Asked 3 years ago by Let.

• A:Answer Thanks so much for asking, Let! I have the full dimensions of this model listed as: 27" W x 38.7" H x 31.3" D. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat side does this washer open to?

Asked 3 years ago by Defender.

• A:Answer Thanks so much for asking! If you are facing the washer, the hinge will be on your left, and the door opening will be to your right. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI have never owned a washer dryer that wasn’t prestacked as a single unit. I notice the controls for both the washer and the dryer are on the tops of each unit. How do you reach the dryer controls (after stacking) if they’ll be near the ceiling?

Asked 3 years ago by Stacy.

• A:Answer Thanks so much for asking, Stacy! You are correct that stacking the units will place the dryer's control panel at the top in a high location. We do currently have a few models available that can connect together and use the washer's control panel to operate both the washer and dryer. You can find these models here: https://bit.ly/3s4fqrz. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer and dryer Wi-Fi capability so it can send a message when it’s finished. Also can you set a timer to start a load at a certain time.

Asked 3 years ago by Danny.

• A:Answer Thanks so much for asking, Danny! This model does not have the ability to connect to Wi-Fi. Because of this, it is not able to be controlled or monitored by a smart phone the way that our Smart Control models are. However, it does have a Delay End feature that allows you to select the time you want the cycle to start and end. You can read how to use this feature on page 38 of the user manual (https://bit.ly/3lmPsM4). ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWe live on the second floor of a condo with one flight of stairs. The stairway has a lift chair on a track but refrigerators, heavy furniture have been lifted around the chair with no problem when it is on the first floor. Delivery/installation charge?

Asked 3 years ago by Ron.

• A:Answer My installation and delivery was free. I have the 5 yr warranty

  Answered 3 years ago by GreatpriceVerified Purchase

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Q: Questionwhy does the water not show and you see how much water is in the tub

Asked 3 years ago by Anonymous.

• A:Answer Great question! Samsung washing machines use various technologies to minimize how much water is used. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations, while still getting your clothes clean. If no water is entering your washer, it will typically display an error code. For more information about water levels in your washer, check out this link: https://bit.ly/3ENM0Ce. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDo I need a pedestal if I am not going to stack?

Asked 4 years ago by Gd.

• A:Answer Hello, the pedestal raise your washer and dryer to a more comfortable height for loading and unloading laundry. It is an accessory that can be purchased separately but it is not required. The compatible pedestal for this model washing machine is WE402NW/A3. We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: Questionjust read all 175 questions and didnt see this one; can the washer control the dryer? (sometimes a cable is required)

Asked 4 years ago by bigcrab22.

• A:Answer no

  Answered 3 years ago by EllenVerified Purchase

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Q: QuestionDimensions in the description say 27" width. I am in a very tight spot. Is that exact? I cannot exceed 17.25" space.

Asked 4 years ago by CharlieDizzle.

• A:Answer Hello, the washing machine dimensions are 27" W x 38.7" H x 31.3" D. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung for your laundry needs. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWe have a Whirlpool Duet stackable and the washer has died. Would we be able to stack this with our current dryer? I’m not seeing a model number but the dimensions are the same except this one is three inches taller.

Asked 4 years ago by CBrew1709.

• A:Answer Thanks so much for asking, CBrew1709! While this washer is designed to allow for a compatible dryer to be stacked on top of it, we are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan it be stacked with another brand, like Whirlpool Duet?

Asked 4 years ago by Sandy.

• A:Answer We appreciate you asking, Sandy! We are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill this washing machine fit onto the whirlpool pedestals?

Asked 4 years ago by Mary.

• A:Answer We appreciate you asking, Mary! currently we are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDescription states "with steam and Vibration reduction technology" but specifications says no under steam function

Asked 4 years ago by GaryO.

Q: QuestionIs a washer en dryer all in one, or just washung machine??? Thanks

Asked 4 years ago by Fran.

• A:Answer Thanks so much for asking, Fran! This model is a washer only. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this a light or dark silver color for the Platinum washer?

Asked 4 years ago by Good.

• A:Answer Washer & dryer platinum is medium dark gray

  Answered 3 years ago by GreatVerified Purchase

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Q: QuestionI want to use this washer from an inverter/generator how many amps and watts are required and how many gallons of water does it use on a complete cycle Thanks

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! According to page 17 of the user manual (https://bit.ly/3EuDN4S) this model will require: AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker. The amount of water used will vary by cycle, and is determined by the cycle and settings selected, as well as the weight of the items currently in the washer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhats the height of both washer and dryer together

Asked 4 years ago by Anonymous.

• A:Answer Hello, the height of the dryer stacked on top of the washing machine is 78.5 in. (1994 mm). Thank you for choosing Samsung for your home. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionHello I have an old washer and pedestal(WE402NW). Will this new washer fit on the old pedestal.

Asked 4 years ago by RD.

• A:Answer I have great news for you, RD! The pedestal model WE402NW is compatible with this washer. ^Jecca

  Answered 4 years ago by Samsung

  
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