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Hi Zoe, Thank you for contacting us regarding your Samsung washer. It's great to hear that it has served you well for the past six years. Let's work together to restore its optimal performance. To resolve issues with your washer, please follow the links and hyperlinks and watch the instructional video. For further assistance, click on "NO, I NEED MORE HELP" on the troubleshooting page. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147155373) to help our team gather your information. Have a great day. ^Charles
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