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Hi there! If the water hoses are crossed, it would definitely cause the washer to use the wrong temperature water. I'd like to provide this link (https://bit.ly/3lQCbZu) to help. It has information on what to check and how to fix it. ^Jecca
Sorry, there was a problem. Please try again later.I would call Best Buy to see if they can help you. The gentlemen that delivered, installed, problem solved, and did Haul away were very helpful and had all the answers to my questions before I even asked them. It was a wonderful experience, I would recommend them and use them again in the future.
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