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  • QuestionIs this washer electrical

    Asked by So.

    • Answer Yes.

      Answered by THOMASW

  • QuestionHow can we clean softener and detergent dispenser if clogged?

    Asked by Naenae.

    • Answer Naenae, thank you for asking how to clean your softener and detergent dispenser. Please refer to your user manual for the step-by-step guide on cleaning your detergent drawer. Turn to pages 44 to 45, “Cleaning the detergent drawer.” User Manual https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf I have also shared this link to address your concern with your detergent drawer if it is clogged. Please click on the embedded word. Dispenser drawer issues in Samsung washing machine https://www.samsung.com/us/support/troubleshoot/TSG10002916/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150151655) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes Samsung top loading WA400 series have a filter that needs to be cleaned ?

    Asked by Peach.

    • Answer Yes, the Samsung WA400 series top-load washers have filters that need to be cleaned for optimal performance.

      Answered by TashiT

  • QuestionWill Best Buy take away an old washing machine after the delivery of a new one?

    Asked by Concerned.

    • Answer Yes they can for a fee

      Answered by PATIENCEF

  • QuestionDoes this washer have a end of cycle signal?

    Asked by Vic.

    • Answer Hi Vic, Yes, this washer model features an end-of-cycle signal. Have a great day. -John

      Answered by Samsung

  • QuestionHow many decibels of noise does it make while working?

    Asked by Sargin.

    • Answer Very quiet

      Answered by Zuli

  • QuestionDo you pick up the old washing g machine for free

    Asked by Lucky.

    • Answer They charge a fee for pickup

      Answered by NandiW

  • QuestionDoes this washer have a maching dryer

    Asked by BAP.

    • Answer Yes, it does.

      Answered by Blessed1

  • QuestionDo you have to buy new hoses when buying a new washer 2nd what is the charge for taking the old appliances

    Asked by rlplastic.

    • Answer Yes, I had to purchase new houses for the washer. Not sure if there is a charge for taking your old machine. I actually transported my nrw one and gotvtid of yhe old one.

      Answered by Blessed1

  • QuestionThe washing machine is half full. What water level do I use?

    Asked by Anonymous.

    • Answer auto fill

      Answered by LouisV

  • QuestionWhat height from floor must water drain be at?

    Asked by Bryan.

    • Answer Mine is flush with the floor

      Answered by Colleen

  • QuestionDoes delivery include carrying the washing machine upstairs?

    Asked by Jaysay.

    • Answer A few steps as you walk in.

      Answered by SteveLane

  • QuestionIf I have yearly geek squad protection what warranty do I qualify for?

    Asked by Sal.

    • Answer Dear Valued BestBuyClient, To better assist you with this, don't hesitate to get in touch with our Best Buy Customer Service department at (888) 237-8289. We are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the protection warranty inclusions. Have a great day. ^Charles.

      Answered by Samsung

  • QuestionCAN YOU USE AFRESH TO CLEAN THE WASHER?

    Asked by DAVE.

    • Answer Yes you can!

      Answered by TashiT

  • QuestionHow long does it take to wash a comforter?

    Asked by Anonymous.

    • Answer The washer runs for about 1 hour and 10 minutes or so to wash the comforter. All of the cycles are long unless you use the quick wash.

      Answered by Blessed1

  • Questionhow deep is the tub

    Asked by sarah.

    • Answer Hello Sarah, We suggest visiting the nearest store with the washer model on display to check for the specific dimensions of the tub. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

      Answered by Samsung

  • Questionis this direct drive?

    Asked by rob.

    • Answer Hi Rob, Thank you for reaching out to us. We're glad to assist. No, this washer model uses a belt to spin the drum. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148535892) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • QuestionCan you turn off the end of cycle signal that the washing machine plays at the end of a cycle?

    Asked by Ana.

    • Answer Hello Ana, Thank you for reaching out to us. We're glad to assist. No, the end-cycle chime on this washer model is not designed to be turned off. Have a wonderful day. -Kimberly

      Answered by Samsung

  • QuestionSometimes when I start a new load and after the washer starts I hear like a grinding sound and the sound of ball bearings moving around. Is this normal? It doesn't last throughout the entire wash cycle but it's co

    Asked by Noiseconcern.

    • Answer Hi there, A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition. The link below will help you ensure the noise from the washer does not raise any concerns. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148330138) to help our team pull up your information when you message us. Have a great day. -Ernest-

      Answered by Samsung

  • QuestionDoes the spot clean put out hot water

    Asked by Pop.

    • Answer Yes

      Answered by ManuelT