“How do I get the sound to go higher? It’s stuck on 15 and I can’t raise it any higher. Does it need a sound bar?”
Answer This Question
1-1 of 1 Answer
Hi NewTVNickname, Please try the below troubleshooting steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Advisor
Sorry, there was a problem. Please try again later.