“This TV replaced an older Samsung in my den. I also have a 65" Samsung 1040 in my F.R. I now have upper & lower cropping on most movies on BOTH TVs (Netflix, Amazon, HBO etc.). I always had full screen movies before? No one has been able to help?”
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Press the "Home" button on the TELEVISION remote. Then press the left (9:00) position on the control ring until you highlight the gear wheel (settings) on the far left. Select the Picture icon and use the control ring to move to the Picture Size Settings. Select that and then choose Fit to Screen. That should take care of your problem.
Sorry, there was a problem. Please try again later.from what i understand it is only when you use the smart app to play movies. i had the same problem when using samsung hub.
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