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Customer reviews

Rating 4.7 out of 5 stars with 1403 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,403 reviews
  • Rated 5 out of 5 stars

    A last-year television at fine price

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    Posted .

    I needed a 49 or 50 inch screen, nothing larger, which limited options. Reviews and local store staff indicated that the UM8000 and its newer UN equivalent had very good image quality, so it was an easy choice. Installed, it obviously has darker blacks than the less expensive 44" 4K TV it replaced, an easier-to-use menu, very easy wifi connection, and it's really nice for displaying photos. It's working very well as part of a home theater system that would work well with a considerably larger screen. Its own sound is quite good. And it looks good in a relatively formal living room. Pull the chairs up and listen to the center speaker above the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .

    Setup was easy WITH THE EXCEPTION of Bluetooth Audio to my Samsung Soundbar. Wouldn't connect via "Bluetooth" section, had to select TV on soundbar and bluetooth on TV...instructions were lacking and tech support was no help....they said it probably needed a firmware update and I'd have to wait...bad info. Aside from that, I'm happy with it. Cable management system is a great feature - very clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4k tv for movies & games

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    Posted .

    This tv has excellent picture and color, lot of features to customize to your taste, I tailored mine for haming, automatic adjusted to Xbox one, HDR mode for movies is beautiful, has a remote you can speak into to change cjhannels , features and other stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Screen!

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    Posted .

    The colors are amazing and the picture is so clear that it almost looks 3D! The bezel is slim and is almost invisible - it truly looks like art on your wall. This is a beautiful screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A true Best Buy

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    Posted .

    Perfect size for my entertainment center. EZ set up and separate USB port (One Connect) means I won't have to move the TV again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted .

    I bought these 8 series samsung’s based on the performance of my larger 9 series. These are just as good with their thin bezel and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice colors and definitions

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    Posted .

    Always trust Samsung and the quality of the lcd screen , I was waiting for this day so I can get a good price on this tv . Great choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicest tv we bought yet

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    Posted .

    This tv has the best picture makes you feel like your there at the game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv picture

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    Posted .

    It was a good experience buying this TV the guy how help us to decide wish one was the best option for us did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .

    This is one of the best TVs ever. I would like to recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal !

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    Posted .

    This flat screen TV is nothing but phenomenal. Samsung is the way to go for anything HDTV land !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Samsung Smart TV and super easy set up

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    Posted .

    I'm not "techy" & I was able to set this TV up so easily. The size and color are amazing !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture good quality

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    Posted .

    The quality of the television is a great experience to watch the sports I like to watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung makes quality televisions

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    Posted .

    All the televisions in my house are Samsung smart tvs. I love them. Quality and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great t v and great installation

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    Posted .

    All was as promised and clean and professional and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture, highly recommended

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    Posted .

    Easy set up, great picture. I really like Samsung TV’s

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very fragile

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    Posted .

    I buy this tv November 22 on November 24 Istar having problems to connect to the internet, and then black lines show on the screen a few minutes after all the screen when blak.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Imer,

      Thank you for purchasing the Samsung MU8000 4K Smart TV. I am sorry to hear that you are experiencing issues.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller

      Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.

      -Samsung Ambassador Samsung

  • Rated 1 out of 5 stars

    Lousy customer service

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    Posted .

    Tv broke after 2 weeks. As you can see in photos, one week later still waiting for them to fix

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    4K Beauty

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    Posted .

    Absolutely stunning image. Upgraded from an old LCD 1080P screen and the difference is night and day. The 4K up-scaling works amazingly on both TV and gaming. Gaming is where this TV shines. The up-scaling works wonders on gaming and brings out the true power of current game systems. With the HDR on the TV, the depth and range of colors is wonderful. The TV also has a gaming mode for gaming systems which helps improve the quality of the gaming experience. The Smart Hub is a little crowded up can be cleaned up if you want to. Lots of options readily available to apps. The remote isn't that great. It has too few buttons for how much it requires you to use it. I'd recommend getting a good universal remote for it to get the most out of the TV. Overall if you're looking to upgrade to 4K, this is going to be a solid choice. Its not an OLED or QLED but you're also not spending that amount. Great entry level 4K TV. The HDR makes it worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mid-Range 4K HDR Solution for Games

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    Posted .

    In 2015 I made the jump to 4K with the Vizio M series. I was impressed at the image quality and the overall quality of what was once considered a budget friendly brand. Last month, with the increase in HDR gaming content, I wanted to make the jump to a 4K set with decent HDR implementation. Not wanting to spend over $1000, I decided to try the Samsung MU8000 after buying and being very disappointed in the new Vizio M series. I made the right choice. Color depth, contrast, and overall picture quality in SDR and HDR are much better than the 2018 Vizio line. For gaming, input delay (especially for PC games) is very important, and the lag when the TV is set to Game Mode is ~17-18ms. While this is not the super low input lag of a high end, dedicated monitor, for a 49in TV it more than suits my needs of playing games in UHD fidelity. I also game on PS4 Pro and running games even in 1080p with 4K upscaling produces a very clean image when compared to other TV's in this range I've tried. UHD Blu-Ray content looks amazing - much better than the Vizio M series - and friends that have watched the latest Marvel movies on my set up have all commented on the amazing depth of color and overall picture quality. Upscaling FullHD Blu-Ray content also scales very well, with most movies I've tested looking a touch better than native 1080p. I also really enjoy the separate input connector that sits away from the TV as it makes cable management easier. The small, sparsely buttoned remote actually works extremely well, and seamlessly integrated with my Sony receiver so I'm not fumbling through multiple remotes (unless there is a specific function I need on my receiver). Overall, if you are looking to make the jump to 4K but don't want to shell out for an LG OLED or Samsung QLED, the Samsung MU8000 series is the way to go. Amazing value for your money, will last you for quite some time, and wonderful picture quality, color depth, contrast, and input lag for gaming on a giant monitor.

    I would recommend this to a friend

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