Questions & Answers

1-10 of 24 Questions
  • Question
    Does this washer have deep wash on it if so does that mean you can get more water   (3 Answers)

    By Jessica June 14, 2017.

    Answers
  • Question
    Why should I buy a Samsung instead of a L.G. washer?   (1 Answer)

    By Jvvv June 1, 2017.

    Answers
    • Best 
      Answer

      Quality. I am preparing to replace my 5 year old LG washer because it is rusting from the inside out. This after replacing the mother board a year ago. I cannot necessarily suggest Samsung over any other manufacturer (though May 2016 Consumer Reports rates 2 Samsung top loading high efficiency models #1 and #2) but I can strongly recommend you stay away from LG.

      By Bart61 July 9, 2017.

    • Question
      Are you satisfied with how clean your clothes are, compared to an agitator washer? I've run a few loads, watching through the glass top, pausing it mid cycle to see water level. I'm not convinced enough water is used. Solutions? or do I need to chill?   (2 Answers)

      By BearFam August 15, 2017.

      Answers
      • Best 
        Answer

        clothes get clean, and you can use the setting called deep wash and the water will cover the clothes. I do that ocassionally when I feel the clothes are extra dirty.

        By Grammy August 16, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does the washer have to be paired with the Samsung dryer?   (4 Answers)

      By Love June 11, 2017.

      Answers
      • Best 
        Answer

        No, we have a whirlpool dryer. Both just fine together

        By JoyGage71 June 19, 2017.

      • Question
        Does the steam feature have to have a water hookup?   (3 Answers)

        By Cat May 11, 2017.

        Answers
        • Best 
          Answer

          Yes, it comes with the two way water adapter and the hose that goes to the dryer. Great feature!

          By dwyatt May 29, 2017.

        • Question
          What's up with the "HOT" setting for this machine? Mine feels like it's barely warm even after filling? Is this normal for towels and whites to clean? Anyone measure the temperature of the water once filled using the HOT TEMP option so I can compare?   (1 Answer)

          By Kenneth September 1, 2017.

          Answers
          • Best 
            Answer

            My water heater is set at 120 and my water comes out just below 120. Accounting for the instant cooling of the water as it sprays through the air...

            By odysseyfitness September 1, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Has anyone experienced where the washer will stop mid cycle, during the rinse and spine cycle? Ours have stopped on a number of occasions and it is less than a month old.   (1 Answer)

          By Sammy August 30, 2017.

          Answers
          • Best 
            Answer

            Sammy, we are sorry to hear this. Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath

            By MrSamsung August 31, 2017.

            • Samsung Representative
        • Question
          WHAT ARE THE OUTSIDE DIMENSIONS   (1 Answer)

          By Anonymous May 19, 2017.

          Answers
          • Best 
            Answer

            The dimensions of the product are as follows: 45" x 27" x 29.3125".

            By CommunityAnswer May 19, 2017.

          • Question
            We just purchased this model and it is to be delivered soon. Does the washer come with a drain hose? I know it does not with the hot and cold inlet hoses and they are extra. Thanks   (2 Answers)

            By hammerhead September 13, 2017.

            Answers
            • Best 
              Answer

              The drain hose is included.

              By CommunityAnswer September 13, 2017.

            • Question
              Do these later models still have recall problems   (2 Answers)

              By Jom August 25, 2017.

              Answers
              • Best 
                Answer

                no

                By odysseyfitness September 1, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member

            Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions