“I have 4K LG tv and Samsung q850a. When I watch movies using the hdmi cord on the back of the soundbar connected to hdmi arc connection on my tv, the sound goes in/out continuously. The optical connection works but i lose quality. What am I doing wrong?”
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You are most likely not doing anything "wrong". I would suggest checking for firmware updates for both tv and soundbar. Download the Samsung Smart Things app and you can access additional/more detailed settings for your soundbar once you connect it to the app. There is an adjustment available for 'lag' which I know isn't specifically the issue but just wanted to throw that out there.
Sorry, there was a problem. Please try again later.Hi Joe! Thank you for sharing your concerns with the ARC connection dropping with your new Q850A soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat), text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
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