“I am having problems with the sound cutting in and out on Alexa WiFi on the soundbar. I just hooked this unit up and installed the Smart Things App. Sound is good. I have three other Echo's and they work fine. The Samsung is closer to the WiFi.”

Asked by Jay 5 years ago

1-2 of 2 Answers

Hi there, So that we can walk you through troubleshooting, please reach out to Samsung Audio Support at: Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. -Scott
Answered by Samsung 5 years ago
Sorry, there was a problem. Please try again later.
Did you use the Toroidal ferrite core on the power cord where it plugs into the sound bar? Just a suggestion. I use mine with Android and Bixby and it is working well.
Answered by Paul 5 years ago
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