“We bought this product, but Alexa doesn't work. Amazon said this product is too new and all the glitches have not been worked out. When do you expect this issue to be resolved? It is an advertised feature after all...”

Asked by Mike 5 years ago

1-2 of 2 Answers

Hi Gina, we contacted Samsung support who said this issue was an Amazon issue. We contacted Amazon and they said there’s no timeline on when this issue will be resolved. The support agent submitted a ticket to the engineering team. IF YOU NEED A PRODUCT WITH ALEXA, DO NOT BUY THIS ONE!
Answered by Mike 5 years ago
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Mike, I'm sorry to see you are having issues setting up Alexa on your HW-Q850T Soundbar. So that we can better assist you, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina
Answered by Samsung 5 years ago
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