“Rear speakers started to work, said it is,inked but no sound”
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Hi Mike! I am very sorry that you are experiencing connection issues with your soundbar. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1017.5 by Auto Update or by using a USB device. Your issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output. In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below : 1. With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds. • The display shows “W-CH” and the currently set radio frequency channel. 2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the Play button. • The display shows “OK” and then the frequency is set to the changed channel. • You can exit the setting mode by pressing any button other than Up/Down or Play. The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft. but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal. For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions. If your issue persists, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or email: https://www.samsung.com/us/support/#contact_us_for_support ^Patty
Sorry, there was a problem. Please try again later.I had a similar problem where it was lit up but did not make any sound. The geek squad when I called told me to unplug the remote speaker power tower and then plug it back in. It then linked up with the main speaker bar and work.
Sorry, there was a problem. Please try again later.Make sure the sound mode is set to adaptive or surround, if the blue light is on they should be paired.
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