“bought samsung q850t soundbar and the q90t TV as suggested by the Best Buy employee.After install was done by geek squad we realized it’s connected to HDMI ARC and the sound consistently cuts out for a half a second every minute.What can we do to fix it?”
Answer This Question
1-2 of 2 Answers
What i found out was that the HDMI that comes with the soundbar isnt capable of transferring the Hi-Def audio properly so it causes problems like this. What I recommend is buying a Hi-Def 8k HDMI so that the transfer is up to par with the product! Good luck!
Sorry, there was a problem. Please try again later.Hi Brennan! First, we recommend you check your HDMI connections as there may be a loose cable. We also recommend swapping your HDMI cable out for another to see if this may resolve the issue. If the issue persists, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina
Sorry, there was a problem. Please try again later.