“I've read of two issues with this soundbar and am wondering if there is an easy fix for either. 1. Lip sync issues when connected to Comcast cable box. 2. Alexa compatability issues. I would be using this soundbar with QN75Q90TAFXZA TV. Thanks!”
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I have a Comcast Xfinity X1 cable box. I have had syncing issues as well, mostly with combined Dolby Vision and Dolby Atmost content. I recommend installing the August 24 firmware update. That seemed to fix my sync problem. The firmware update may also improve other soundbar issues. It’s important, too, to download and read the separate instructions for how to do firmware updates. Pay particular attention to the instructions about how the zipped and unzipped files should to be placed on the flash drive. If that's not the same, the firmware update may not install. You need to buy a microUSB-to-US adapter if you do the update that way. I have a different TV (Sony), however, and your results may be different and require other adjustments.
Sorry, there was a problem. Please try again later.Hi Teeshot! For optimal sound quality with no delay, ensure the soundbar is connected via HDMI ARC. Alexa is built in to the HW-Q850T, ensure the Alexa microphone has not been muted for the voice assistant to work. If you have any issues, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
Sorry, there was a problem. Please try again later.It is true that Alexa did not work. I tried many times. But today it works! I do not use Comcast so cannot comment on that issue.
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