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Hi there, Yes, the agitator is not designed to be removable unless it is for servicing the washer. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147180136) to help our team gather your information. Have a great day. ^Charles
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