A:AnswerI have a had same issue. I've contated Samsung and they have sent people out. Tech keep telling me its a design flaw. Samsung unwilling to help.
A:AnswerThe only rotation this washer uses is for the spin cycle and that says a lot for the machine. It is very quiet and efficient. Don't think it is a thing like your front loader.
A:AnswerHi Michelle,
The lid needs to be fully tilted to the back to stay open, check page 60 on the user manual for reference.
https://bit.ly/2x17GMd
^Joan