Questions & Answers

Q: QuestionDo you need to have a 240 volt power supply?

Asked 2 years ago by Anonymous.

• A:Answer No

  Answered 2 years ago by StevenMVerified Purchase

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Q: QuestionHi, Can I select Dry mode only to dry some wet clothes ?

Asked 2 years ago by Frenchy.

• A:Answer Hi Frenchy, Yes, this washer/dryer combo set has a dry-only cycle. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I select a wash only cycle?

Asked 2 years ago by Momo.

• A:Answer Hi Momo, Yes, this washer/dryer combo set has a wash-only cycle. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs there a vented option for this dryer?

Asked 2 years ago by Vented.

• A:Answer Hi there, No, this washer/dryer combo model only has the ventless option. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionWith Ventless Washer/Dryer the removal of lint can be very very difficult, and lead to lint collectiion within the heat coils or drain pump. How does Samsung approach and account for this problem that plagues other ventless hybrid brands?

Asked 2 years ago by DrainPumpJaded.

• A:Answer Good day, We care about the betterment of your washer/dryer combo set. Let's get you the details you need. Proper maintenance is the key to maximizing your unit's performance. An alert message appears every 180 times to inform you to clean the heat exchanger, while it is highly recommended that you clean the lint filter every time after using the dry cycle. Please turn to pages 72-75 of the unit's user manual for maintaining the Heat exchanger and Lint filter for more details: https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147013060, to help our team pull up your information when you message us. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionI hear that this new unit can wash and dry within 90 min is that true

Asked 2 years ago by Time.

• A:Answer Hi there, No, this model washes and dries clothes in one machine in 98 minutes with the Super Speed cycle. Have a great day! Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionDo I have to vent the combination washer dryer to the outside.

Asked 6 days ago by BronzeMan.

Q: QuestionIs it OK to install this inside of a Tall Cabinet behind doors? If so does it need additional depth inside the cabinet?

Asked 1 week ago by Dave.

Q: QuestionWhat is the dimension of the exhaust pipe

Asked 2 months ago by Anonymous.

• A:Answer Hi there, This washer dryer combo is ventless hence does not have an exhaust pipe. -Diana

  Answered 2 months ago by Samsung

  
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Q: QuestionI just bought this machine about a month ago and have it on the second floor. When it is spinning, it shakes to the point that pictures on the walls on the first floor move. And it make a very loud clicking sound. Is this normal? I'm ready to return it.

Asked 2 months ago by displayname.

• A:Answer Greetings, We completely understand how upsetting it must be to have a new machine shake so intensely and make such a loud clicking sound, especially when it is affecting other areas of your home. We are here to help. We have shared a Samsung support link below to guide you through the troubleshooting steps. The page outlines four main steps, each with detailed instructions. It also includes helpful hyperlinks and embedded videos that we recommend watching in full. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 Should you need more assistance with your washer/dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152163461 to help our team pull up your information. Leo

  Answered 2 months ago by Samsung

  
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Q: Questionwhat is the warranty for parts and labor?

Asked 2 months ago by JoannB.

• A:Answer Greetings! We are glad to answer your question about the warranty on this Bespoke AI Ventless Washer/Electric Dryer Combo. The limited warranty of this model is 1 (one) year for parts and labor. I have also included the user manual link for this model below. Please visit the link and turn to pages 89, 90, and 91 https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152139179 to help our team pull up your information. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionCan you tell it to stop between wash and dry to let you put the dryer sheet in?

Asked 3 months ago by Carole.

• A:Answer Hello Carole, Yes, this laundry combo has a feature called "Dry Prep" that pauses the cycle and informs you to remove items that are inappropriate for drying, and allows you to place the dryer sheet. If you do not tap the pop-up message during the waiting period, the drying procedure will begin automatically after 10 minutes. Have a fantastic day. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionCan you tumble dry on low heat? We have an all in one unit from LG that gets so ridiculously hot its unusable.

Asked 3 months ago by swanny.

• A:Answer Hello Swanny, Yes, you can adjust the temperature according to the cycle you select before starting the laundry combo. For more details, please refer to page 47 of the manual link below User manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Have a fantastic day. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes this unit require an internet connection or can it be used offline?

Asked 4 months ago by Cyberslacks.

• A:Answer Either way

  Answered 4 months ago by LonnieDVerified Purchase

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Q: QuestionIs this apartment friendly?

Asked 5 months ago by A.

• A:Answer Very apartment friendly

  Answered 5 months ago by OmoranVerified Purchase

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Q: QuestionIs a gas unit available

Asked 6 months ago by Andrea.

• A:Answer Yes

  Answered 5 months ago by HaisamWVerified Purchase

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Q: QuestionDoes it need to be vented?

Asked 6 months ago by Anonymous.

• A:Answer No, it is Ventless.

  Answered 6 months ago by SommerRVerified Purchase

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Q: QuestionI was told the only way to add in dryer sheets is to wait until the washing cycle is done and then add them before the drying cycle starts. How am I supposed to know when the washing stops so that I can add in dryer sheets??

Asked 7 months ago by WaitWhat.

• A:Answer You can control it as you want

  Answered 5 months ago by HaisamWVerified Purchase

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Q: QuestionWhat does SUD prints up on the screen mean?

Asked 7 months ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out. Let us provide the details you need. Please check the link below for assistance if SUD appears on your washer/dryer combo. Scroll down to the error code "SUd, 5UD, Sd, 5d, SUdS, 5Ud5: Excessive suds error". Also, there are hyperlinks you can click and a video you can watch for additional information. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1150839166) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 7 months ago by Samsung

  
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