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Questions & Answers

Your price for this item is $1,999.99
The comparable value price is $3,299.99
Page Showing 21-40 of 105 questions
  • QuestionCan you buy two and stack one above the other?

    Asked by Jeff.

    • Answer I don't know, but it is 300lbs machine.

      Answered by Mxuser

  • QuestionDo you need to have a 240 volt power supply?

    Asked by Anonymous.

    • Answer No

      Answered by StevenM

  • QuestionHi, Can I select Dry mode only to dry some wet clothes ?

    Asked by Frenchy.

    • Answer Hi Frenchy, Yes, this washer/dryer combo set has a dry-only cycle. Have a great day. -John

      Answered by Samsung

  • QuestionCan I select a wash only cycle?

    Asked by Momo.

    • Answer Hi Momo, Yes, this washer/dryer combo set has a wash-only cycle. Have a great day. -John

      Answered by Samsung

  • QuestionIs there a vented option for this dryer?

    Asked by Vented.

    • Answer Hi there, No, this washer/dryer combo model only has the ventless option. Have a great day. -John

      Answered by Samsung

  • QuestionWith Ventless Washer/Dryer the removal of lint can be very very difficult, and lead to lint collectiion within the heat coils or drain pump. How does Samsung approach and account for this problem that plagues other ventless hybrid brands?

    Asked by DrainPumpJaded.

    • Answer Good day, We care about the betterment of your washer/dryer combo set. Let's get you the details you need. Proper maintenance is the key to maximizing your unit's performance. An alert message appears every 180 times to inform you to clean the heat exchanger, while it is highly recommended that you clean the lint filter every time after using the dry cycle. Please turn to pages 72-75 of the unit's user manual for maintaining the Heat exchanger and Lint filter for more details: https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147013060, to help our team pull up your information when you message us. Have a great day. -John

      Answered by Samsung

  • QuestionI hear that this new unit can wash and dry within 90 min is that true

    Asked by Time.

    • Answer Hi there, No, this model washes and dries clothes in one machine in 98 minutes with the Super Speed cycle. Have a great day! Chrystel

      Answered by Samsung

  • QuestionIs a gas unit available

    Asked by Andrea.

    • Answer Hi Andrea, No, the all-in-one combo units do not have a gas unit available. Leo

      Answered by Samsung

  • QuestionWhat is the water temperature at each set point (tap cold, cold, warm, hot, extra hot)?

    Asked by Mantle.

    • Answer Hi Mantle, We’re glad to provide the information you requested about this Samsung washer/dryer combo model. Below are the estimated water temperature ranges for each wash setting: a. Tap Cold: 68-77 °F b. Cold: 68-86 °F c. Warm: 86-104 °F d. Hot: 113-135 °F e. Extra Hot: 140 °F Leo

      Answered by Samsung

  • QuestionDoes it need to be vented?

    Asked by Anonymous.

    • Answer No, it is Ventless.

      Answered by SommerR

  • QuestionI was told the only way to add in dryer sheets is to wait until the washing cycle is done and then add them before the drying cycle starts. How am I supposed to know when the washing stops so that I can add in dryer sheets??

    Asked by WaitWhat.

    • Answer Hi Stew, Thank you for reaching out to us. Let us help with your laundry combo. You can set the laundry combo door to open automatically after the cycle is finished. This will help you know when the washing stops, and you can add the dryer sheets. Below is a guide on how to operate the Auto Open Door of your laundry combo. If not in the same room, you can get notifications that the wash cycle is finished through the SmartThings app. Please refer to pages 57 (Auto Open Door) and 59-61 (Special Features - "Smart Control") of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf If not in the same room, you can get notifications that the wash cycle is finished through the SmartThings app. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1150873408) when you message us so our team can retrieve your information. Thank you. -Leo

      Answered by Samsung

  • QuestionWhat does SUD prints up on the screen mean?

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out. Let us provide the details you need. Please check the link below for assistance if SUD appears on your washer/dryer combo. Scroll down to the error code "SUd, 5UD, Sd, 5d, SUdS, 5Ud5: Excessive suds error". Also, there are hyperlinks you can click and a video you can watch for additional information. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1150839166) when you message us so our team can retrieve your information. Thank you. -Kimberly

      Answered by Samsung

  • QuestionPlease tell me that it CAN be hooked up to a kitchen sink…..please!

    Asked by Lisa.

    • Answer Hello Lisa, Thank you for asking. Let's get the details you need. If you mean the drain hose, yes, this washer and dryer combo can be installed on the sink, provided that the standpipe, tub, or sink. For more details, please refer to pages 29-30 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf However, if you mean something else regarding the installation up to the kitchen sink, and to ensure we provide a precise answer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150754544) when you message us so our team can retrieve your information. Thank you. -Kimberly

      Answered by Samsung

  • QuestionCan this fit a king size comforter?

    Asked by PotentialBuyer.

    • Answer Hello there, Yes, this washer and dryer combo can handle a king-size comforter; however, we recommend that the load capacity be 7 lb (3.0 kg) or less. Have a great day. ^Camille

      Answered by Samsung

  • QuestionDoes this washer/dryer combo come in a larger size? Bigger than 5.3 cubic feet especially for large loads and comforters?

    Asked by Anonymous.

    • Answer Hello there, No, this washer and dryer combo is only available in a 5.3 cubic feet. When using this washer and dryer combo, we recommend a load capacity of 7 lb (3.0 kg) or less for beddings. Have a great day. ^Camille

      Answered by Samsung

  • QuestionCan you actually connect this withe the alexa device.

    Asked by Anonymous.

    • Answer yes i did

      Answered by JeremyP

  • QuestionCan I get a pedastal with this unit?

    Asked by Andrew.

    • Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

      Answered by Samsung

  • Questionwhat is the best cycle for 100% cotton? new sheets came out extremely wrinkled. Please help.

    Asked by KathyK.

    • Answer I used the normal cycle on my sheets, but added the de-wrinkle option on the drying portion.

      Answered by MariannG

  • QuestionIs the AI VentLESS Laundry Combo unit treated with microban or any other antimicrobial treatment?

    Asked by Deanie.

    • Answer Hi Deanie, No, this Samsung All-in-One Washer and Dryer Combo is not treated with Microban or any other antimicrobial treatment. However, it is equipped with a Self Clean+ cycle, which is recommended to be run regularly (after every 40 wash cycles) to maintain cleanliness and hygiene. Leo

      Answered by Samsung

  • QuestionCan this washer and dryer have a quick wash?? So it minimizes the total time Of washing and drying time?

    Asked by Andry.

    • Answer I have washed and dried on a couple of cycles, and I have not found it to be quick but efficient in the time allotted

      Answered by KarenF