“I ran the new machine. It is on a flat surface but at certain times it appeared to shake back and forth, not leaving the ground but slightly moving. I had a very small load in it. Does it need to be serviced?”
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Hello there, We understand how you feel about dealing with a shaking washer. We are here to help. Check the link below for steps to take with your washer that shakes when in use. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP". Samsung washing machine is shaking. https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147555561) to help our team pull up your information when you message us. Thank you. -Kimberly
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