“When making cookies I put both ovens on 375 convection. The cookies in the top repack got done. The cookies in the lower oven did not.why?”

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• Are you sure you had lower ove set for convention bake also? Because lower oven can be set for standard oven bake as well as convection bake.

  Answered by janescatcrap 5 years ago

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• Hi Bonnie! I have this link (https://bit.ly/2zSfstY) that has information on what to do if the oven is not heating properly. ^Jecca

  Answered by Samsung 5 years ago

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