“If the cables are all tight and wi fi seems to be working, when the TV will not turn on for sound or picture is it the on/off button issue or something else?”
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Hi CPK2001, Please try these steps: 1. Power cord check: Ensure the TV’s power cord is securely connected at both ends and not visibly damaged. 2. Wall outlet check: Plug the TV directly into a working wall outlet (not a surge protector or power strip) and look for the red standby light near the bottom edge of the TV. o Solid red light: Press the power button on the TV (underneath the Samsung logo) or use the remote. o No light: The TV isn’t getting power. o Blinking light: The TV may require service. 3. Test the remote: If the standby light is on but the TV won’t power on with the remote, try using the power button on the TV itself. 4. If the TV turns on but there’s no picture, try pressing the Home button. If the menu appears, check for correct source selection or potential external device issues. If the issue continues, please reach out so we can help with further diagnostics or service. Call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, or chat with us online via the ‘Support’ link on our website. ~ Samsung Advisor
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