Questions & Answers

Q: QuestionDimensions of StandHow wide and long is the base of the stand that the TV sits on?

Asked 10 years ago by KB.

• A:Answer The TV base is similar in shape to a letter "T." If you do not desire a table or cabinet as wide as the the TV, you will need a table or cabinet top able to accommodate a minimum space "7" deep and 29 3/4" wide.

  Answered 10 years ago by JcSmartBuy15

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Q: QuestionDoes this model have a sleep timer?

Asked 10 years ago by Puzzled.

• A:Answer yes

  Answered 10 years ago by Phillip

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Q: QuestionWhy is Samsung using BOE to Manufacturer the UN55JU6500? [ Version: EH02]?They are garbage. Everyone I've tried and returned has a problem (over 5 now,) either they suffer from extreme backlight bleed or have have blue dots. Samsung, why aren't you manufacturing your own panels? Why are you outsourcing some of it to inferior companies like BOE, yet still charging a premium price? Why is Best buy and other retailers having to deal with this? I know you have the TH01 and TH03 for the UN55JU6500 made by Samsung, so why are you adding inferior panels to the market with the EH02? Someone from Best Buy surely must be aware or should be aware. It's utter garbage.

Asked 10 years ago by adobepro.

• A:Answer Just had a new JU6500 delivered from Best Buy March 10, 2016. The version on the back sticker has TS05. My research at the parts sites suggests that TS05 versions use the panel manufactured by the same company that makes the panels for the TH01 and TH03 versions but definitely not the BOE manufacturer of the EH02 version panels. Feel free to do some searching on the TS05 and JU6500 codes in combination and see if you learn anything more than I was able to find on this. My set has a beautiful picture with no odd issues at all.

  Answered 9 years ago by DavidLD

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Q: QuestionWhat does the term opened box encompass?

Asked 10 years ago by Jim.

• A:Answer open box, means you get what you see.. the box was open

  Answered 10 years ago by Phillip

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Q: QuestionVoice Activated RemoteDoes this have any voice command capabilites built into the tv and remote

Asked 10 years ago by Anonymous.

• A:Answer No

  Answered 9 years ago by Patrick

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Q: QuestionBest Buy UN55JU6500 Panel Version (TH01/TH03 or EH02?)Hi, can anyone confirm that Best Buy in Staten Island has the UN55JU6500 TV's with versions TH01 or TH03? I don't want the EH02 version. Please ignore my previous question, the TDxx version only applies to the UN40JU6500.

Asked 10 years ago by adobepro.

Q: QuestionBest Buy UN55JU6500 Panel Version (TDxx or EHxx or Other?)Hi, I bought the UN40JU6500 from Best Buy which was version TD01/Genuine Samsung Panel -- works perfectly. Does Best Buy also sell the TD version for the UN55JU6500 or is it a Sharp Panel (EH02) or AUO/Che Mei?

Asked 10 years ago by adobepro.

• A:Answer Enter both in the "search" box. You have all of the information that you need listed in your question.

  Answered 9 years ago by Cappy714

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Q: QuestionModel: UN55JU6500FXZA SKU: 3953148@ $999.99 how much a month, approximately would this cost me using best buy credit with 24 month

Asked 10 years ago by Des.

• A:Answer Including warranty which I suggest, it's about 44 dollars a month for a 24 month period.

  Answered 10 years ago by GAINES

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Q: Questionadvanced picture featuresHow do you turn off the advanced picture features? Does this alleviate judder??

Asked 10 years ago by Anonymous.

• A:Answer There is a menu available for this. I haven't experienced any "judder", although the set allows for either 60Hz or 120Hz - a preference only the viewer can determine.

  Answered 10 years ago by Zachspop

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Q: QuestionRefresh rate, blurry up close,Refresh rate supposed to b '120'?, but acts like the demo '60' at times, blurry up close such as standing a few feet in front of it in front of it. Didn't do that in the store. Is this normal for this tv? I don't have WIFI right now, must I get that to do software updates? How often does this need to be done? Right now I have the 'SMART' features turned off. Thx....Love the tv otherwise!

Asked 10 years ago by Scott.

• A:Answer if you haven't returned the TV by now your stuick with it. as this model has a major juttering problem

  Answered 10 years ago by Richard

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Q: QuestionDoes this tv have a digital tuner?Don't use cable box, use coaxial in my area.

Asked 10 years ago by Scott.

• A:Answer yes, we connected the TV directly to our Digital antenna ... we get 150 channels

  Answered 10 years ago by Phillip

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Q: QuestionHow difficult to set up?I would be placing the unit on a stand, not wall mounted. How difficult is the unit to set up? I am somewhat competent in the ways of technology.

Asked 10 years ago by Larry.

• A:Answer it's cake dude

  Answered 10 years ago by Phillip

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Q: QuestionThough it doesn't swivelCan one buy a swivel that adapts to the base?

Asked 10 years ago by Anonymous.

• A:Answer Yes

  Answered 10 years ago by Veagles

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Q: QuestionWhat is the packaging (box) size?Trying to see if it will fit in my car.

Asked 10 years ago by Anonymous.

• A:Answer If your seats fold down from the trunk it will fit no problem. I have a dodge dart and without the box it barely fit in my backseat.

  Answered 10 years ago by Great

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Q: Questiondoes it have an RJ45 cable connector, or just wirelessdoes it have an RJ45 cable connection for direct wired connect from my router

Asked 10 years ago by Sam.

• A:Answer yes it has an RJ45 port, that is what I'm using

  Answered 10 years ago by fastmover

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Q: QuestionHBO App and Sonos AppDoes this TV connect to my Sonos Play wirelessly, and can it get the HBO Go App?

Asked 10 years ago by Michael.

• A:Answer Not sure about Sonos but HBO Go is pre loaded app

  Answered 10 years ago by RWJ6

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Q: QuestionHow wide and deep is the base.

Asked 10 years ago by Anonymous.

• A:Answer It's very sturdy. A little over 2 feet wide. About 1 foot deep.

  Answered 10 years ago by Tempe

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Q: QuestionHow do you program the remote to control a cable box?I'm having trouble setting up the remote to control my cable box

Asked 10 years ago by Andy.

• A:Answer Since this is a newer model and type of TV, you may need to contact your provider for assistance. I have direct tv and they needed to send me a different remote. Also, if you all they can give you the code.

  Answered 10 years ago by msmaniac

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Q: Questionmy mom has directv with the standard reciver no hd how much would a 4k tv help her picture ? thanks

Asked 10 years ago by Anonymous.

• A:Answer To get full benefit with this TV, you really need to have HD capability and use a HDMI cable.

  Answered 10 years ago by Beleek

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