Questions & Answers

Q: QuestionCan this TV be used in a mountainous area such as Ruidoso, New Mexico without cable service. Bill

Asked 4 years ago by Anonymous.

Q: QuestionCan this tv be hooked up to a sound bar and where is the place on the tv to hook it up?

Asked 4 years ago by Evelyn.

Q: QuestionIs this tv good for the PS5?

Asked 4 years ago by British.

Q: QuestionIt looks like a bulb is out on my tv. There is a dark area on the screen.

Asked 4 years ago by Primo.

Q: QuestionMy husband and I learned we each need to have our own remote. Would we have order it separately?

Asked 4 years ago by J726.

• A:Answer Hi Remote - You can utilize an additional compatible remote, such as this one found at Best Buy: https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217 ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCompare series 7 with 8 and 9 Samsung

Asked 4 years ago by Anonymous.

• A:Answer Hi there - The TU7000 introduces our Crystal Display for brilliant colors and exceptionally crisp, vivid images. Its Crystal 4K Processor further brings impressive clarity to all your content while upscaling everything you watch to stunning 4K definition, no matter the source. When stepping up to the TU8000, you will have all the benefits of Crystal UHD, while gaining Ambient Mode and built-in Voice Assistants (Amazon Alexa, Bixby, Google Assistant) with a voice button on your One Remote. The TU8000 also offers one Composite (AV) input and an additional HDMI and USB port. The 86" TU9000 additionally features Motion Rate 240, Real Game Enhancer+, 2 USB ports, and 4 HDMI ports. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you “cast” content from phone or tablet to this tv without any casting device plugged into the tv?

Asked 4 years ago by Anonymous.

• A:Answer Yes it’s really easy

  Answered 4 years ago by Mar10fanVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan a Bluetooth speaker be used with this tv?

Asked 4 years ago by Nappi.

• A:Answer Hi Nappi - The TU7000 is a Bluetooth enabled Smart TV, which will allow you to seamlessly connect any Bluetooth device, such as Bluetooth speakers. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow is the sound quality on this tv?

Asked 4 years ago by Anonymous.

• A:Answer Hi there! The TU7000 features 2 channel, 20 Watt sound. While a soundbar is not always necessary, we do recommend adding one to provide you with a more immersive audio experience. Check out some great Samsung Soundbar options at Best Buy: https://www.bestbuy.com/site/searchpage.jsp?st=samsung+soundbars&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow do i restore tv to factory settings tv does not display any devices conected

Asked 4 years ago by Anonymous.

• A:Answer Hi there! Here is how to factory reset your TU7000: Open Settings, and then select General. Select Reset, enter your PIN (0000 is the default), and then select Reset. To complete the reset, select OK. Your TV will restart automatically. If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis. Reset will be located in that menu. Should you have further questions, please contact us at 1-800-SAMSUNG. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat's the warranty

Asked 4 years ago by Anonymous.

• A:Answer Hi there! The TU7000 includes a 1 Year Parts and Labor Manufacturer's Warranty. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat are the proper bolts that fit into the back of the TV for mounting.

Asked 4 years ago by flyboy.

• A:Answer flyboy - The 55" TU7000 utilizes 4 M8 screws with 20-22mm length and 1.25mm pitch. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the TV - Width and Height with the stand on it?

Asked 4 years ago by Judy.

• A:Answer 48.4" x 30.6"

  Answered 4 years ago by FirewisingerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionThe specs for the UN55TU7000 say it's compatible with AppleTV+, but the outer box only shows AppleTV (without the +). Will AppleTV+ work?

Asked 4 years ago by Eric.

• A:Answer Eric - The Apple TV+ app will come preinstalled in your TV's App Launcher upon setup. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIdoes this tv have a Brit box app

Asked 4 years ago by Mag.

• A:Answer Hi Mag! The BritBox app is available to download directly from your TV's built-in App Store. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow far apart are the legs of the tv my cabinet is 33"

Asked 4 years ago by elaine.

• A:Answer 36.5 inches. My stand was about one inch to narrow. Used a small piece of plywood. Now it fits perfectly

  Answered 4 years ago by Jimmy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the weight of the 55 inch Samsung model?

Asked 4 years ago by Laurie.

• A:Answer Hi there. I’m not sure of the exact weight, but I was astonished at how light this was. Definitely one person can lift it and assemble the stand. Except if you’re hanging on the wall. Then I’d use two people. Hope that helps! :)

  Answered 4 years ago by WMDR2011Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan it be use on 220-240 volts.

Asked 4 years ago by Sambro.

• A:Answer Hi Sambro - The TU7000 is intended for use in the U.S. and will only support 120V. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan wireless headphones be used with this and still have sound from the tv?

Asked 4 years ago by redleg.

• A:Answer Hi redleg! You can use both TV and Bluetooth device audio simultaneously on the TU7000. When this function is active, you can set the volume of the Bluetooth headphones higher than the volume of the TV speaker. First, make sure your Bluetooth headphones are paired. Press HOME on your TU7000 remote. Then go to Settings > General > Accessibility > Multi-output Audio. Find the device you'd like to pair. ^Gina

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question