“Thanks for response...but we know how to get the part of remote to turn the Volume up but the Volume doesn't go up....only the voice goes up in volume but TV Program doesn't go up in volume. Hope that makes sense.”

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• Hi TB, To best assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. ~Samsung Advisor

  Answered by Samsung 1 year ago

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• If you have 2 different remotes for your tv and cable/streaming service, you might want to pair the 2 together. I had the same problem and it worked.

  Answered by Anonymous 1 year ago

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