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I don't know why, but you may need to get a Bluetooth and/or work directly with Xfinity.
Sorry, there was a problem. Please try again later.Vince, The DU6900 TV does support the Xfinity app. If we can assist, please reach Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro
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