Questions & Answers

Q: QuestionHow many speakers does this TV have?

• A:Answer This Samsung TV has two built-in speakers.

Q: QuestionWhat should I do if my Wi-Fi doesn't appear during Samsung The Frame TV setup?

• A:Answer If your Wi-Fi doesn't appear during setup, check your signal strength with another device where the TV is located.

Q: QuestionCan I connect this Samsung TV to my ethernet?

• A:Answer Yes, you can connect your Samsung TV to ethernet as it has an ethernet port.

Q: QuestionWhat type of display panel is used in this Samsung TV?

• A:Answer This Samsung TV uses a QLED display panel.

Q: QuestionWhy should I connect my OneConnect Box directly to the network?

• A:Answer Connecting your OneConnect Box directly to the network lets you access online features and update the TV firmware.

Q: QuestionWhat operating system does this Samsung TV use?

• A:Answer This Samsung TV uses the Samsung Tizen operating system.

Q: QuestionDoes this Samsung TV include a wall mount?

• A:Answer Yes, the Samsung TV comes with a Slim Fit Wall Mount included.

Q: QuestionHow can I connect my OneConnect Box directly to the network?

• A:Answer You can use an ethernet cable to connect your OneConnect Box directly to the network.

Q: QuestionHow big is the One Connect box? Where have most people been putting this?

Asked 1 year ago by Chris.

• A:Answer It's not very big. I'd say a little shorter and shallower than a show box. The clever bit here is that mine came with a 10-foot One cable, and it was so thin and clear, that it was nearly invisible. I put a hole in my wall and fished the cable down to the connect box, but honestly, I didn't have to do that. The screen has a small IR sensor on the bottom-right corner, so the box does not have to be in view at all.

  Answered 1 year ago by HowCanIKeepFromSinging

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Q: QuestionWhat is the longevity of the screen being that the art is a still picture? How do you prevent the screen from burning out?

Asked 6 months ago by Joy.

• A:Answer The Frame TV is designed to withstand prolong display of art and photos and are not prone to screen burn out issues as other TVs. Motion sensors are embedded to display photos only when it detects someone in the room, otherwise the TV will move to standby mode. ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: Questioncan this tv go completely dark at night for sleeping purposes

Asked 9 months ago by sleep.

• A:Answer Yes, The Frame TV can be turned off by pressing and holding the power button on your remote control. ~ Samsung Specialist

  Answered 9 months ago by Samsung

  
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Q: QuestionI have a Bose soundbar we would like to use. Does it connect to one box or tv?

Asked 10 months ago by Firefritz.

• A:Answer All connected devices will need to be connected to the One Connect Box as this box houses all available inputs. ~ Samsung Specialist

  Answered 10 months ago by Samsung

  
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Q: QuestionWhat does the Art Store subscription cost?

Asked 11 months ago by Margeknits.

• A:Answer 4.99 per month for 49,99 annually

  Answered 9 months ago by Anonymous

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Q: QuestionDoes the frame tv come with speakers built in? or is a sound bar required?

Asked 1 year ago by Anonymous.

• A:Answer The Frame TV has 40-Watt 2.0.2 Channel internal audio, built-in Dolby Atmos, and OTS (Object Tracking Sound) which utilizes strategically placed speakers to place sounds exactly where they appear on-screen and optimizes sound based on each scene. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a connection cable that is recommended for in the wall?

Asked 1 year ago by Bcl.

• A:Answer An in-wall cable is available (Model: VG-SOCR86U/ZA), which can be ran through your wall. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionHow long is the cable that connects the OneConnect Box to the back of the TV connection?

Asked 9 months ago by MarcoPolo.

• A:Answer 15 feet.

  Answered 7 months ago by JonathanW

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Q: QuestionWe are going to buy the The frame but we have a DVD player . Can you hook a DVD Player to the box ? It is an older Sony Blueray Player . Is it compatible?

Asked 9 months ago by Lin1.

• A:Answer The one connect box has a number of inputs as long as your DVD player is connected using an HDMI. It is perfectly compatible.

  Answered 7 months ago by JonathanW

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Q: QuestionCan I hook up my computer to this screen to display whatever is on my computer (documents, power point presentation, etc.)?

Asked 10 months ago by Nicole.

• A:Answer Hi Nicole - Yes, you can use The Frame TV as a monitor. ~ Samsung Specialist

  Answered 10 months ago by Samsung

  
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Q: Questionis a in-wall one connect cable provided with this tv?

Asked 1 year ago by steven.

• A:Answer I've had my one connect inside a wall for the past 2 years without any trouble. So, while it isn't rated for in wall use it can work. I'd recommend you have enough space inside your wall for some air movement as there is a little heat generated which needs to be dissipated. Putting it inside your wall creates a really clean look! But I guess you are taking a bit of a risk since Samsung does not recommend this.

  Answered 1 year ago by Anonymous

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